Branch Supervisor

**ABOUT KOOLTECH LTD**

Kooltech was established in 1979 and has grown to be one of the largest privately owned distributors of refrigeration and air conditioning products in the UK.

The head quarters are located in Glasgow, this is a bespoke and purpose built facility which opened in 2016. Kooltech has a national footprint of 7 strategically located branches throughout the UK.

We are branded the "UK's Exclusive Distributor" of Mitsubishi Electric’s full range of air conditioning equipment, this relationship spans over 25 years.

The product range can be found in major hotels, commercial buildings and retail chains nationally. Kooltech also provide the ancillary materials necessary to install and service air conditioning and refrigeration equipment throughout the UK.

Kooltech's mission is to provide excellent customer service by delivering value added solutions on time to customers and our core values help create an environment for our staff to be supported in delivering this expectation.

We are looking for a Branch Supervisor to join our expanding and progressive team.

**Kooltech offer a range of benefits including**:

- Competitive Salary.
- 33 days holiday (including bank holidays), with additional days for long service.
- Competitive contributory pension.
- Bonus scheme.
- Employee discounts scheme - Additional discounts across 100's of retailers.

**Responsibilities of the Branch Supervisor**:

- Face-to-face service at the trade counter.
- Maintain and improve our high standards of Customer Service.
- Liaising with sales channels.
- Providing customers with detailed knowledge of products & support services.
- Manage, motivate, train and develop team as required.
- Actively promote good team working.
- Processing Sales and Purchase Orders; maintaining Branch records.
- Ensure compliance to company policies and procedures in all aspects of Branch operation.
- Maintain complete familiarity with the company ERP system to ensure accurate and efficient workflow.
- Working closely with the Finance Team, ensure efficient collection of payments, issuing of credits and administration of warranty claims.
- Stock Management.
- Efficient planning and execution of delivery schedule.
- Ensure complicity with Health and Safety regulations.
- Supporting customers with any query that might arise.

**So if you...**
- Have excellent organisational and time management skills.
- Able to communicate both verbally and in writing
- Proficient in the use of MS Office (Word & Excel)
- User experience of K8 or other ERP system, advantageous but not essential.

**...we would like to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Branch Management: 1 year (preferred)
- associated trades: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person