Branch Member Representative

2 months ago

Hounslow, United Kingdom Nationwide Building Society Full time

On behalf of **Nationwide Building Society,** AMS are seeking a **Branch Member Representative** for a 17 week contract with the possibility of permanency, **working within our Hounslow Nationwide Branch.**

**What you’ll be doing**

Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self service tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

**About you**

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skilful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.

You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.

**Here at Nationwide, we can offer this and so much more...**
- £11.87 per hour - £ 21,603.40 per annum
- 35 Hours Per Week - full time
- Monday - Friday 9am - 5pm and Saturdays 9.30am -1pm with time off in lieu.
- Start date is 14th August 2023
- Primarily a 12 week contract with the potential to go permanent

**Benefits**:

- Career progression
- Weekly pay
- Employee Referral Scheme
- Employee Wellbeing
- 3 weeks comprehensive training and support plan

**Job Types**: Full-time, Temp to perm
Contract length: 17 weeks

**Salary**: £11.87 per hour

**Benefits**:

- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: Member Representative

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