Care Coordinator

**Responsible to**: Practice Manager / Partners Job Summary: To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team. Job Responsibilities: Telephone Duties Making appointments / taking triage details Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries and complaints Taking requests for prescriptions Contacting other providers Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Taking triage information for GP appointments Patient Care Navigation Handing out prescriptions Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Collect payments from patients for non-NHS services Deal with general enquiries and complaints Administrative Duties Culling and sorting patient records and letters in preparation for summarising Reviewing medical records and producing an accurate summary of the patients medical history Read coding the information into the practice clinical system o Auditing data collection standards in the practice o Monitoring progress of notes summarising against practice targets o Monitoring patient call and recall systems Pulling Lloyd George envelopes when requested by doctors Other General housekeeping (e.g. keeping reception and waiting areas tidy) Make refreshments for doctors and other team members, participate in washing up Any other reasonable duties as necessary