Visitor Experience Team

6 months ago

Perth, United Kingdom Perth Theatre and Concert Hall Full time

**Visitor Experience Team Member**

Recruitment Pack

**Who we Are**

Central to local cultural life for over 120 years, Perth Theatre and Concert Hall create life affirming, shared experiences in the performing arts that ignite the imagination and make living more meaningful. Our world-class venues, award-winning programming and inclusive Learning & Engagement projects play an essential role in stimulating positive wellbeing within the communities we serve, benefitting the local economy and raising the profile of the area.

Perth Theatre and Concert Hall is the trading name of Horsecross Arts Ltd, the charitable organisation established in 2005 to run both venues. Horsecross Arts Ltd is registered in Scotland, no. SC301328 and a charity no. SC022400.

**Our Vision & Mission**
- **"To ensure the performing arts are essential to our communities."**_

From our base in Perth City and across Scotland at large, our mission is to use the performing arts to inspire, explore, connect, and educate, as sustainably as possible:
**Inspire** - as a source of entertainment, enlightenment, joy, and wellbeing;
**Explore** - forging into the new, inventing fresh approaches and developing different ways of working;
**Connect** - with our communities, meeting their needs, striving to include everyone;
**Educate** - by supporting learning and training across our whole range of activities for staff, participants, the sector, and future generations.

**IDEA - Inclusion, Diversity, Equality & Accessibility**

Perth Theatre and Concert Hall is working to ensure our organisation is fully representative of the communities we engage with locally and nationally. We believe in the transformative power of the performing arts and understand that embracing diversity of backgrounds, experiences, skills, cultures, and outlooks is critical to fulfilling our Vision.

We start from a position of inclusion being fundamental to all our activities. We are committed to providing life-enhancing experiences for everyone, whatever their age, background, ethnicity, gender, geographical location, physical or mental ability, religion, sexual orientation, social conditions, work or employment status. Necessarily, our approach steps beyond the letter of the law to achieve this.

Our commitment to IDEA will be central to all our policies and processes, from recruitment and operations to the delivery of our public engagement, performances, and events. Undertaking continual review and training, we will closely monitor, and be transparent about, our progress.

**Visitor Experience Department**

To provide fantastic customer care, deliver the highest operational standards and to adhere to all company Legal and Health and Safety obligations.

We want to create memorable visitor experiences for everyone who enters into either of our buildings. It has to be consistently brilliant and safe throughout their entire journey where they encounter genuine, warm and helpful team members each step of their way.

As a VET (Visitor Experience Team Member) you will exceed customer expectations and establish great working relationships with your colleagues that can be relied upon week in week out.

**What We Need**

We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team.

You will be required to be available to cover a range of shifts day-time, evening and weekends. You will be advised of your shifts in advance, they will vary each week depending upon the event which are programmed so you are required to be very flexible.

**The Role**

**Job Title**: Visitor Experience Team Member

**Status**: 20 hours per week (Part-Time)

**Reports to**: Visitor Experience Manager

**Salary**: £10.52 per hour

**This role is not suitable for anyone who is currently studying - check our casual vacancies if this applies to you.**

You will be based at both Perth Concert Hall and Perth Theatre and will be required to work across both spaces.

This job description details the principal purpose and main elements of the job at this time. It is a guide to the nature of the main duties as they currently exist but is not intended to be all-inclusive. The post holder is expected to work flexibly and respond positively to changing business needs.

**Responsibilities**:

- To work in a multi-tasking team that covers Bar Operations, Food Service, Waiting On, Ushering, Merchandise/Ice Cream Sales and Cleaning Details.
- To exceed customer expectation throughout the entire customer journey with exceptional customer care and assistance.
- Upselling our products from catering
- Have a clear understanding of product knowledge and of future events/shows
- Cash handling/security
- Health and Safety obligations
- To work well and consistently within the Visitor Experience team.
- To have a keen eye for attention to detail in each of the multi-tasking disciplines.
- To ensure you are ready and focussed

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