Reinstatement Task Controller

3 months ago

Yeovil, United Kingdom Wessex Water Full time

Are you a highly organised individual with the ability to communicate effectively and multi-task? If so, we have a great opportunity for you to join our Repair and Maintenance (R&M) Supply team as a Reinstatement Scheduler

**What you'll do**:
You will be responsible for ensuring that our staff have a fully scheduled workload, which is planned to ensure the best possible efficiencies. You will need to coordinate and balance job priorities from multiple sources ranging from customers, operations and our engineering department.

Covering other members of the team in the event of training/holiday and sickness will also be a key part of this role. You will also need to be able to rearrange and mobilise support for unplanned emergency work at short notice.

Team working is a big part of this role as you will be working with the rest of the scheduling team, the field-based staff plus their managers and supervisors, ensuring that all key performance indicators (KPIs) and performance targets are either met or exceeded.

**What you'll need**:
We're looking for a proactive and practical individual, who can deal effectively with customer and internal stakeholders. You will need to have excellent organisational skills and the ability to meet tight deadlines.

You will also need to be computer and systems literate with the ability to use multiple types of IT software. Excellent customer service skills are essential, as is being able to communicate effectively with people at multiple levels.

You will need to be able to demonstrate your ability to work well in a pressurised environment and be able to multi-task throughout the working day, while also supporting your team members with their workloads at busy times.

**What you'll receive**:

- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to 10 days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.

**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

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