Rothercare Assistant

Job description

Directorate: Adult Care, Housing & Public Health

16 hours per week, Permanent.

The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.

You will work on a rota basis, working in the small call handling centre to monitor and answer alerts generated from a customer’s property via specialist technology they have in their home. Some of the alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. The other key element of the role is to undertake mobile response visits to the customer’s home where it is deemed applicable. This may be due to them experiencing a fall, being unwell or may have an issue with something in their property.

You will be fully trained in all elements of the service.

The Rothercare Assistant role is varied and fast paced, combining the following elements:
Control Centre operator - answering calls/alerts via a computer/telephony system

Occasional Installation of Rothercare equipment and some technology enabled care equipment.

**Day shift** 6am-1pm; **Afternoon shift** 1pm-8pm; **Night shift** 8pm-6am including some weekends and bank holidays.

You should have excellent communication and listening skills, be able to risk assess, problem solve quickly and remain calm in emergency situations. You should have experience of working within a customer focused service. Full training will be given, however experience of using computer and telephony systems and be able to type at a reasonable speed would be advantageous.

We are looking forward to hearing from you.

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. For further information, please visit our website.