Customer Relations Advisor

4 weeks ago


Portsmouth, United Kingdom SSE Full time

**About the role**

**Base Location**: Portsmouth, this role will be fully office based.

**Salary**: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**:Permanent | Full Time | Onsite

As a Customer Relations Advisor, you will work within our Customer Contact Centre, where you will support our Customer Service and Operational teams to provide solutions and give the best possible service to our customers who have raised a complaint.

You will be required to work between the hours of 8.00am - 8.00pm, Monday - Friday, and occasional Saturdays.

**Roles & responsibilities will include, but are not limited to**:

- Communicate effectively and guide our stakeholders internally and externally at all levels in their decision making to resolve issues and uphold SSENs reputation.
- You will support our customers with their complaints, working with them to reach a resolution and by taking them through our Complaint Handling Process.
- You will be allocated your own cases to resolve, responsibilities include contacting your customer in the promised timescales, investigating their queries or concerns, and producing a co-ordinated company response.
- You will ensure complaints are fully compliant, by following GDPR on all contacts to ensure customer data is secure, ensuring customers are aware of their rights.
- You will ensure all timescales and key milestones are met by effectively using the database to log and file complaints correctly.

**What do I need?**

To be considered for this role, we would love you to have:

- Customer Service experience including complaints handling.
- Excellent verbal and written communication and interpersonal skills.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
- You should be organised, flexible and self-motivated, with strong time management skills.
- Be solution focussed and have pride in the service that you provide, ensuring our timelines are met and customers are receiving the best outcomes.

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-COM

LI-KA3

LI-Onsite



  • Portsmouth, United Kingdom SSE Full time

    **About the role** **Base Location**: Portsmouth - this role will be fully office based. **Salary**: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**:Permanent | Full Time | Office based As a Customer Relations Advisor, you will work within our Customer Contact Centre, where you will...


  • Portsmouth, United Kingdom SSE Full time

    **About the role** **Base Location**: Portsmouth, this role will be fully office based. **Salary**: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**:8 Month Fixed Term Contract | Full Time | Onsite As a Customer Relations Advisor, you will work within our Customer Contact Centre, where...


  • Portsmouth, United Kingdom SSE Full time

    **About the Role**: **Base Location**: Portsmouth or Perth, this role will be fully office based. **Salary**: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**:Permanent | Full Time | Office based As a Customer Relations Advisor, you will work within our Customer Contact Centre, where you...


  • Portsmouth, United Kingdom Huntress Full time

    A Multinational Energy Company based in Portsmouth office is seeking a Customer Service Advisor to join their team on a contract basis for 3 months. (Extension highly likely) Job Role & Key experience we are looking for: - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for...


  • Portsmouth, United Kingdom Huntress Full time

    Salary between £32,000 - £33,700 This position is available on a shift pattern - you must be flexible with your working hours as shifts will be varied. Our client is looking to recruit a Customer Service Advisor to join their team. You will be responsible for looking after day to day customer service. Your responsibilities will include: - In this role...


  • Portsmouth, United Kingdom toob Ltd Full time

    **Portsmouth HQ** toob is a full-fibre broadband provider on a mission to transform the South of England’s internet experience. toob has a bold plan to deploy its network to more than a million premises over the next 10 years. The Role: If you are looking to make a difference, thrive in a growing business and share our aspiration, we would love to hear...

  • Customer Advisors X15

    2 months ago


    Portsmouth, United Kingdom Blue Arrow Full time

    We are currently looking to recruit 15 Customer Advisors in the Portsmouth area. Job role: Customer Advisor x 15 Length of assignment: 3 months Pay: 12.42 p/h (PAYE) Location: Office based in Portsmouth Experience and skills required: - Telephone customer services experience - Advisors will be working in the connections team who are the first point of...


  • Portsmouth, United Kingdom Blue Arrow Full time

    We are currently looking to recruit 18 Customer Advisors in the Portsmouth area. Job role: Customer Advisor x 18 Length of assignment: 3 months Pay: 12.42 p/h (PAYE) Location: Office based in Portsmouth Experience and skills required: - Telephone customer services experience - Advisors will be working in the connections team who are the first point of...


  • Portsmouth, United Kingdom Southern Coop Full time

    We have an exciting opportunity to join our team as a Colleague Relations Advisor. This role is based at our head office in Portsmouth. The role offers hybrid working with a minimum of three days in the office. The office has great amenities with onsite parking and a lakeside shuttle bus service. We’re offering a permanent full-time role working 39 hours...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Advisor Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour entre This is a temporary position to start asap, and we have positions for as little as 3 months, 6 months through to 12 months. Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday,...


  • Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Portsmouth. You do not need automotive experience to be successful in this role - we will train that,...


  • Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor to join a busy office in Portsmouth. You will have a background as a customer service advisor or within a car...


  • Portsmouth, United Kingdom Perfect Placement Uk Ltd Full time

    **Customer Service Advisor in Portsmouth, Hampshire.** Our client is an Accident Repair Company in Portsmouth, who is looking to hire an experienced Customer Service Advisor for their service department. Hours of work for this role as a Customer Service Advisor are 08:00 - 17:30, Monday - Friday Working as part of a team you will be responsible for booking...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Full time

    **Customer Excellence Advisor** **Location :Portsmouth** **Salary : £21600 plus an opportunity to earn an additional 5%** **Plus, Fantastic benefits which include the following** : Pension - up to 15% contribution Employee car scheme wellbeing hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependant on level of...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Excellence Advisor Location :Portsmouth Salary : £21600 plus an opportunity to earn an additional 5% Plus, Fantastic benefits which include the following : Pension - up to 15% contribution Employee car scheme wellbeing hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependant on level of service Enhanced...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Excellence Advisor Location :Portsmouth Salary : £21600 plus an opportunity to earn an additional 5% Plus, Fantastic benefits which include the following : Pension - up to 15% contribution Employee car scheme wellbeing hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependant on level of service Enhanced...

  • Customer Advisor

    1 day ago


    Portsmouth, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...


  • Portsmouth, United Kingdom Hendy Group Full time

    **Customer Service Advisor**: - Portsmouth 20/08/2024 - Customer Service Advisor The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** Market leading base salaries up to £31k dependent on experience, plus bonus and company car...


  • Portsmouth, United Kingdom Tru Talent Full time

    Customer Service Advisor Basic Salary: Up to £24,000Working Hours: 8:00 am - 17:00 pm Monday - Friday (NO SATURDAYS) Location: PortsmouthNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour This is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...