IT Apprenticeship

Are you ready to embark on an exhilarating journey as an IT Apprentice? Look no further because St Aidan's Catholic Academy is seeking its next tech superstar to join their dynamic and rapidly growing team

Blast off your IT career with hands-on industry experience and an unwavering support network. At St Aidan's, they’re not just dedicated to developing their students; we're equally committed to nurturing their apprentices. With them, you'll be exposed to a range of tasks designed to challenge and elevate your skills and knowledge, transforming you into the IT expert you've always aspired to be

Picture yourself at the heart of the action, working on their vibrant helpdesk, where you'll provide top-notch IT support to their incredible teachers and students. Every day at St Aidan's will bring new adventures, allowing you to acquire versatile skills that will shape your path in the world of IT. As you progress through your apprenticeship and kick-start your IT career, you'll have countless opportunities to refine and expand your expertise.

In this role, you’ll work towards your Level 3 Information Communication Technician, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Provide day-to-day helpdesk support by responding to user inquiries, troubleshooting hardware, software, and network issues, and documenting solutions.
- Work on server management tasks, including configuring, installing, and maintaining server hardware and software, monitoring performance, and resolving server-related problems.
- Perform data central work by managing and maintaining data centre infrastructure, monitoring operations, implementing security measures, and conducting data backups and disaster recovery procedures.
- Serve as an IT helpdesk resource, assisting users with password resets, account setups, and access management.
- Fix computers, iPads, and G-Suite-related issues by diagnosing problems and implementing appropriate solutions.

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Salary - £10,158
- Monday - Thursday 8 am-4 pm, Friday 8 am-3:30 pm
- 25 days holiday + 8 bank holidays
- Car mileage allowance for drivers with business insurance
- Health care benefits
- Onsite car park
- Good public transport links
- Supportive working environment
- Great progression opportunities

**Desired Qualities, Skills and Knowledge**:

- Passionate about IT and Technology
- Dedicated and hardworking
- Experience with hardware, building PCs
- Great communication skills
- Can work well alone or in a team environment
- Grade 4/C in Math’s & English GCSE or Functional Skills Level 2

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Sunderland

Postcode
- SR2 7HJ

Programme
- ICT Support Technician - Level 3

Salary
- £10,158.00

Reference
- JO-2307-13517