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Retail Store Staff

3 months ago

Newcastle upon Tyne, United Kingdom Newcastle United Football Club Full time

Retail Store Staff

Newcastle Upon Tyne and Metro Centre

We have a brilliant opportunity to kick start your career with us. We are the heartbeat of the city. Bringing people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

**Your day to day**

We’re looking for positive customer service driven individuals to be part of the next exciting step in the Newcastle United journey. We will shortly be launching two new, flagship club stores in conjunction with our new kit partner, adidas. We need passionate and enthusiastic people to be our brand ambassadors, supporting sales and service across our exciting new stores.

Our aim is to generate a best in class, premium retail experience for every visitor and we need your help in delivering this We want every visit to our stores to be exciting and engaging, delivering a memorable experience to our brilliant fans.

You will be responsible for
- Providing a warm and engaging welcome to every customer who visits the store.
- Ensuring that you have the most up to date knowledge about our products to ensure you can support our customers in the best way possible.
- Delivering a fast paced, high-quality approach during our busiest times, such as kit launches and match days.
- Working to exceed sales and customer satisfaction targets each shift.
- Demonstrating pride and a passion for the role you play in representing the Club during this exciting period.

**About you**

We are looking for people with
- Excellent communication skills as a result of your outgoing and engaging personality.
- The determination and energy to excel in a pressurised and fast paced retail environment.
- A passion for football with the ability to provide a knowledgeable service to our customers.
- Prior experience in a face-to-face retail customer service role is highly desirable.
- GCSE, or equivalent, in Maths and English grade C or above.

**United As One**

We’re committed to equality, diversity and inclusion and believes in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

**Safeguarding**

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

**How to apply**

Next stage: We will be holding Assessment evenings at St James Park on 16th and 17th April between the hours of 4.00pm-7.00pm. Please note that if you are to attend on these dates we will not be able to offer alternative date or time. If you do not receive an invitation to attend an interview by 12th April, please assume that you will not have been successful. It is with regret that, due to the high volume of applicants we will not be able to provide feedback.

**Job Type**: Zero hours contract

**Salary**: £12.00 per hour

Work Location: In person

Application deadline: 15/04/2024