Reception Lead

**Reception Lead**
- Oversee reception staff and other resources with the support of the Practice Manager.
- Arrange induction and training of new staff.
- Responsibility for all clinical Rotas, ensuring adequate cover and that all changes to the rotas are actioned promptly.
- Ensure regular monthly reception meetings are held to provide clear open communication amongst the reception team and within the Practice.
- Liaise with Network Standard Hours and PCN.
- Manage the use of rooms for all clinical staff.
- Advise the Practice Manager of staff absences.
- Cover sickness on reception.
- Oversee the presentation of Reception and ensure premises and grounds are welcoming and presentable and display materials are neat, clean and in date.
- Ensure clinical deliveries are received efficiently, paying particular attention to refrigerated medication.
- Record and report patient complaints to the Assistant Practice Manager/Practice Manager.
- Responsible for the day to day running of reception, including making sure all calls are answered promptly and efficiently.
- Liaising with the reception team daily to ensure adequate cover is provided during surgery open hours.
- Liaising with the Practice Manager regarding reception staff performance.

Monday 08:00 - 18:15

Tuesday 14:00 - 18:15 (optional day)

Wednesday 08:00 - 13:00

Thursday 07:30 - 18:15

Friday 08:00 - 18:15

Pay: From £11.00 per hour

**Benefits**:

- On-site parking

Work Location: One location

Application deadline: 01/02/2023