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Induction Trainer

4 months ago

Shoreham by Sea, United Kingdom Marks & Spencer Full time

**Monday:9-5**
**Tuesday:9-5**
**Wednesday:9-5**
**Friday:9-5**
**Saturday:9-5**
**Sunday:9-5**
**Tuesday:9-5**
**Wednesday:9-5**
**Thursday:9-5**
**Friday:9-5**

**Purpose**

**This is a fantastic role at the heart of our new Store Academies coordinating the administration and training activity across the store talent lifecycle. This role has a key part to play in the attraction and recruitment of colleagues, building employability relationships and the coordination of learning for colleagues across the Region. You are organising and maintaining an outstanding Academy experience for all colleagues who visit. This is a progressive role for an individual who is highly organised, technically proficient and has aspirations to broaden and develop their career and experience.**

**Key Accountabilities**
- Offer exceptional service to all colleagues and visitors across the Store Academy
- Support the successful operation of the Store Academy as an outstanding environment to learn and develop. Maintain the standards and presentation of the Store Academy and all its facilities
- Co-ordinate Store Academy resources to support Regional activity and ensure effective learning and development for the Region
- Pro-actively support and maintain community relationships including academic partners (e.g. schools and universities), Marks and Start and Job Centre Plus
- Co-ordinate the buddy relationship for Marks and Start colleagues and ensure the successful running of each placement across the Region
- Coordination of interviews and outcomes. Ensures all new colleague administration is complete, including contract generation and Right to Work to work. Being the link for stores and Colleague services as required
- Track applicants to ensure recruitment targets are met - flag any issues with the relevant store/team
- Provide feedback to managers and BIG to improve colleague experience
- Collating relevant data and feedback to provide insight into the value of the Store Academy in improving performance and capability within a colleagues’ role
- In any period of lower activity within the Academy, the Customer Assistant would support the salesfloor within the area of their expertise to both enhance their knowledge and assist the operation
- Balance the coordination of the Academy alongside the administrative requirements of the central Learning Team and Recruitment Team

**Key Capabilities**
- Has an inclusive mindset i.e. treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
- Reliable co-ordination and organisation skills
- A confident and engaging communicator
- Champions digital skills and can promote technology in all Academy activity
- Ambassador for change and continuous improvement
- Curious and driven to stay up to date, informed and aware of store practices and technology
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Proven service excellence background
- Strong level of digital capability and confidence with new systems
- Awareness of our recruitment process and recruitment best practice
- Good understanding of the commercial operation, brilliant basics, and operational excellence
- A strong communicator with the ability to build relationships
- Maintains high standards, attention to detail and deliver on time, right first time
- Analytical thinking and able to utilise available data to provide insights on learning quality, talent interventions and Store Academy performance
- Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders
- Customers - Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Shoreham-by-Sea, WEST SUSSEX, ENGLAND;
Shoreham