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Call Coordinator

4 months ago

Daventry, United Kingdom SinglePointCalls Ltd Full time

**Details**:
Working Hours: 18:00 until 03:00
Hours per 8 day block: 34 hours
Shift Pattern: 4 on 4 off
Standard hourly rate: £11 - £13 (Depends on experience)
Unsociable hourly rate (21:00 - 06:00) : £12.50 - £14.50 (Depends on experience)
Approx salary range £18,706 to £21,808 (Depends on experience)

**Role of a Call Coordinator**:

- Handling a high volume of inbound/outbound phone calls
- Handling online bookings/pre-bookings and managing a chat forum
- Answering calls from the police, youth offending teams and other contracts and document their requirements
- Entering all essential information into our systems in an accurate and timely manner
- On receipt of the call, find available workers to dispatch to the call out
- Facilitate the coordination of workers nationally to attend the requested location
- Always ensure the highest standard of customer service at all times

**What makes a great Call Handler**:

- Our Call Handlers are all caring and empathetic.
- They all have great communication skills.
- They're able to work flexibly and problem-solve effectively.
- They enjoy making a difference to people's lives.

**Applicant Requirements**:

- Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
- We need individuals with the drive and passion to make a difference in peoples’ lives and the personal resilience to work in a high-pressured environment.
- Good overall IT skills, especially using Outlook, Excel and Web Applications.
- You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
- This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

**We can offer you the following**:

- 28 days' annual leave inclusive of Bank Holidays (pro rata)
- Flexible working hours
- Free Parking
- Employee perks package
- EAP (Employee assistance program)
- Training and Development
- Basic DBS
- Providing a warm, friendly environment within our Call Centre
- Overtime available

**Job Types**: Full-time, Permanent

**Salary**: £18,706.00-£21,808.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Overtime

Ability to commute/relocate:

- Daventry, NN11 0QB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 11/08/2023
Reference ID: 18:00 - 03:00