Serious Incident and Complaints Investigator

2 months ago


Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

KMPTs Central Investigation Team is looking for a new investigator.

A Band 7 secondment opportunity has become available for a serious incident and complaints investigator to take on a secondment post or fixed term contract that ends in mid October 2023 (exact date TBC). This advert is open to clinical and non clinical staff with relevant experience.

Do you have an interest or passion for patient safety? Do you like investigating?

This role requires the person to investigate sensitive cases where things have gone wrong, but also looking for positive learning too.

The team is passionate about making change, and this role will ensure a positive, fair learning approach when mistakes occur.

The role is pivotal to involving patients, families and carers as well as clinical teams to help prevent future errors.

To ensure high quality investigations, including trend and themes analysis are completed within expected timeframes. To enable the identification and embedding of learning from serious incidents and complaints across all care groups.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please see job description for full details. This provides details of the main roles and responsibilities.



  • Canterbury, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

    Job summary An exciting opportunity has arisen for a dynamic, highly motivated, organized, and experienced Serious Incident and Complaints Investigator to join the Central Investigation Team on a one-year fixed-term contract or as a secondment with your existing manager's approval. This advert is open to clinical and non-clinical staff with...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    The postholder will be part of the Corporate Patient Safety Team and assist with the administration of the Datix system and processing of incidents. They will also be required to generate reports from the Datix System. The postholder will be required to support colleagues within Patient Safety, Clinical Governance and Datix System users. The postholder...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    The Patient Safety Matron will lead the patient safety agenda for the Women's Health Care Group. The post holder will provide leadership, guidance and expertise within the wider multi-professional team for the Care Group for patient safety and quality governance. This will include putting in place strategies and frameworks that ensure Women's Health services...


  • Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    An exciting opportunity has arisen for a dynamic, self-motivated, forward thinking team player to join the Datix Team at Kent and Medway NHS and Social Care Partnership Trust. As a critical member of a small team working in a busy, fast paced, environment, the post holder will be required to exercise excellent organisation and problem solving skills to be...


  • Canterbury, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

    Job summary The patient safety team is seeking an enthusiastic and organised individual who has an interest in patient safety and governance, to join their friendly team as a Band 5 Learning Response Coordinator. Amongst other tasks, the learning response coordinator will be integral to ensuring that learning from patient safety incidents is...


  • Canterbury, United Kingdom Pilgrims Hospices in East Kent Full time

    The post holder will be a Registered Nurse with independent and supplementary prescribing qualifications Work will be undertaken in line with Pilgrims Hospices, local and national policy and guidance and the NMC Professional Codes of conduct The post holder will work within the multidisciplinary team and will influence care in tissue viability from a nursing...


  • Canterbury, United Kingdom Canterbury City Council Full time

    **Health & Safety Senior Technical Officer/EHO** **£ 37,822.00 - 42,848.00** An exciting opportunity has arisen in our Environmental Health Team for an Environmental Health Practitioner. Your role would involve dealing with accident investigations which can include deaths where you will work closely with both the Police and the Health & Safety Executive,...


  • Canterbury, United Kingdom Psicon Full time

    **About Psicon** Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an...


  • Canterbury, United Kingdom Psicon Full time

    The Psicon Group, established in 1998, comprises six areas of specialist psychological and health services: Adult Mental Health Services; Child, Young People and Family Services; Community-Based Neurological Rehabilitation Services; Occupational Health Services; Medico-Legal Services; and Neurodevelopmental Lifespan Services. Through these, we provide prompt...


  • Canterbury, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

    The patient safety team is seeking an enthusiastic and organised individual who has an interest in patient safety and governance, to join their friendly team as a Band 5 Learning Response Coordinator. Amongst other tasks, the learning response coordinator will be integral to ensuring that learning from patient safety incidents is disseminated across the...


  • Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    We have an exciting new role and opportunity to shape the rapidly changing Rapid Response service working very closely with the Emergency services. KMPT has recently introduced a Rapid Response service countywide to offer face-to-face assessment to people suffering a mental health crisis to reach 95% of people referred within 4 HRS. As part of an expansion...

  • Operations Assistant

    4 weeks ago


    Canterbury, United Kingdom Craven Street Wealth Full time

    **Purpose of Job**: To provide administrative support to the Operations team to ensure the smooth running of the businesses day-to-day operations. **To support the Operations Manager and Data & IT Manager in oversight and maintenance of the company client database in compliance with GDPR and data retention policies.** - Adding new leads / clients to the CRM...


  • Canterbury, United Kingdom National Enforcement Solutions Full time

    **Environmental Enforcement Officer - Canterbury City Council, Kent** **Environmental Enforcement Officer (EEO) protect the environment from crime, witnesses of crime, providing enforcement action on behalf of local authorities.** **Council Offices, Military Road, Canterbury, CT1 1YW** As an EEO, you'll work in partnership with Canterbury City Council....


  • Canterbury, United Kingdom National Enforcement Solutions Full time

    **Environmental Enforcement Officer - Canterbury City Council, Kent** **Environmental Enforcement Officer (EEO) protect the environment from crime, witnesses of crime, providing enforcement action on behalf of local authorities.** **Council Offices, Military Road, Canterbury CT1 1YW** As an EEO, you'll work in partnership with Canterbury City Council. You...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job summary This is a fulltime 10 PA Consultant Dermatology Surgeon Dermatology post with activity based mainly at the Friends Dermatology Centre within the Kent and Canterbury Hospital (KCH) in Canterbury. East Kent has a highly regarded, active, established surgical and Mohs micrographic surgery service that has been developed over many years with...


  • Canterbury, United Kingdom National Enforcement Solutions Full time

    **JOB TITLE**:Environmental Enforcement Officer **COMPANY**: National Enforcement Solutions Limited **RESPONSIBLE TO**:Team Leader **PLACE OF WORK**:Council Offices, Military Road, Canterbury, CT1 1YW **START DATE**: 2nd April 2024 **SCOPE AND GENERAL PURPOSE OF JOB** Environmental Enforcement Officer’s (EEO) protect the environment from crime,...


  • Canterbury, United Kingdom National Enforcement Solutions Full time

    **JOB TITLE**:Environmental Enforcement Officer **COMPANY**: National Enforcement Solutions Limited **RESPONSIBLE TO**:Team Leader **PLACE OF WORK**:Council Offices, Military Road, Canterbury, CT1 1YW **START DATE**:1st July 2024 **SCOPE AND GENERAL PURPOSE OF JOB** Environmental Enforcement Officer’s (EEO) protect the environment from crime,...


  • Canterbury, United Kingdom LMP Group Full time

    **Early Years Educator Apprenticeship - Junior King's School, Canterbury** **About the employer**: Our much-loved school is steeped in history, yet our teaching methodology is advanced, innovative, and modern. Junior King's is the best prep school for local and international pupils, recognised globally for the breadth of our creative education. We find the...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    To provide full secretarial and administrative support to the clinical leads of the Outpatient therapy service in order to ensure the provision of a high quality co-ordinated service, and to provide support to the care group governance arrangements in accordance with the requirements of the Trust and external bodies. The post requires the post holder to...


  • Canterbury, Kent, United Kingdom Marks and Spencer Part time

    SummaryService and Safety AssistantAll the detailsKey Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible...