Serviceconnect Administrator
7 months ago
ServiceConnect Administrator - Draeger UK & Ireland - Job-ID V000008872
Blyth
Vollzeit
**The Job Responsibilities** Who we are**
Every life is unique and so are you
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
**About the role**
All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
The Service Connect Administrator will complete their tasks & responsibilities within the code of conduct prescribed by Draeger corporate standards including those for compliance and data protection
To lead internal and external customers through the process of creating new customers accounts, renewal and updating of existing customer accounts on the ServiceConnect system.
Completing order generation and service fulfilment of ServiceConnect account users.
Creating and maintaining orders, records and data on the system as appropriate.
The role encompasses all in and outbound communication from the Customer Services team as well as the fulfilment of the core tasks.
These include but are not limited to:
- Being the primary contact & Key User for customers and internal staff with ServiceConnect accounts
- Assist in ServiceConnect updates and implementations
- Customer issue handling, escalations & assist in resolution
- Provide information & pricing
- Quotation and generation of new accounts
- Updating device and users within existing customer accounts
- Ensure correct level of access is provided based on training and contract entitlement
- Order & invoicing processing
- Mentoring and training of colleagues in the use of ServiceConnect
- Proactive contact with existing customers
- Assist Academy Specialists with support visits and travel to customer sites when required
**Shared responsibilities**
All employees have a responsibility:
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- To embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
**Reporting Relationships**
Academy Manager
Size of team/environment
- 5 Academy Administration team
**Your Qualifications**
Education/Qualifications
- Educated to Secondary Education level or equivalent commercial experience.
- IT literate and knowledge of Microsoft Office & SAP
Related Experience
- Strong interpersonal and communication skills and the ability to persuade and influence others.
- Ability to organise and prioritise
- Ability to work in team environment.
Skills, Special Competencies
- Strong interpersonal and communication skills and the ability to persuade and influence others
- Ability to organise and prioritise
- Ability to work in team environment
**The Dräger Workplace** **Dräger‘s** Benefits**
- ** **27 days holiday plus bank holidays, with option to purchase up to 5 additional days
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Discounted shopping & leisure vouchers
- Cycle to Work
- Gym membership discounts - up to 25%
- Charity Giving scheme
- Hybrid working
***Dräger‘s** dedication**
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
All are welcome to apply.
**Who we are**
Vom Krankenhaus über die Industrie bis zur Feuerwehr verlassen sich Menschen weltweit auf unsere Produkte: hochmoderne Technik, die echte Ingenieurskunst mit der digitalen Zukunft verbindet. Mit über 130 Jahren an Erfahrung, Herzblut und den mutigen Ideen von mehr als 16.000 Mitarbeitenden setzen wir uns dafür ein, dass aus Technik ›Technik für das Leben‹ entsteht.
**What we offer**
**If you have any questions, please contact**
Chloe Dryden
