Housekeeping Standards Leader

5 months ago

Harrogate, United Kingdom Rudding Park Harrogate Full time

**We are searching for outstanding people to join our dynamic and fun team We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success**

**A career in hospitality just got more appealing - Rudding Park Work Perks**

We understand hospitality can involve anti-social hours. All contracted staff who earn less than £37,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour

Saturday and Sunday from 5am - 7pm = extra £2.00 per hour

Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour

We also recognise everyone plays their part to provide amazing service.

**On top of your salary you can** **earn up to £1,000 service charge per quarter (points based criteria for eligibility).**

You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.

**Plus other great benefits**

Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.

If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.

**JOB SUMMARY**

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

You will be accountable for leading a small team of two team members each day. It will be your duty to ensure the highest level of standards and cleanliness are achieved each days in all allocated bedrooms and corridors. You will be responsible for ensuring the daily deep clean is completed, whilst managing each scheduled clean on your floor.

**KEY RESPONSIBILITIES**
- Ensuring Cleanliness to the highest of standards
- Provide the highest level of service to our guests at all times undertaking reasonable requests to ensure the guest's comfort
- Clean and service allocated areas to the highest standards of cleanliness - bedrooms, holiday park lodges and cottages, public and staff areas
- Refer guest complaints to a senior member of the Housekeeping Team in order to resolve the complaint to the guest's complete satisfaction
- Ensure that trolleys and service points are kept orderly and replenished to the correct levels with linens, cleaning materials and guest supplies
- Ensure that all corridors and public areas are kept clean and tidy ensuring that the trolley does not block any thoroughfares
- Report lost property via the proper procedure
- Maintain the highest levels of security ensuring that guests' rooms are secured after cleaning, keys are kept secure at all times and immediately reporting any suspicious behaviour or characters
- Report any faults of equipment to maintenance immediately and also any faults within guest bedrooms or in public/staff areas
- Undertake any periodic and special cleaning requirements as necessary

**ABOUT YOU**
- Have a passion about housekeeping
- Ability to work as part of a team
- Great communicator
- Flexible

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

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