Language Courses Executive

3 weeks ago

Brighton, United Kingdom Cactus Worldwide Ltd Full time

Cactus Worldwide is an innovative language course provider, based in Brighton but leading the way in foreign language training across the UK and the rest of the world. As a small, dynamic team we have a diverse skill set and expertise, and we take pride in focusing on providing excellent customer service for our clients, customers, and partners.

We are currently recruiting for a Language Courses Executive to support the delivery of our language programmes in the UK and online. You will provide exceptional customer service to our 6,000+ students a year, learning over 20 languages

**Key Responsibilities**:

- Support the Language Courses Manager with the course offering, course bookings, group numbers, centre capacity and other logístical aspects of the course delivery
- Help monitor and manage all student feedback, providing resolutions and solutions to exceed customer satisfaction
- Provide 4 hr turnaround time for all customer enquiries, course related questions, and feedback, focussing on best case practice.
- Perform course health checks and website audits when necessary
- Liaise with the Marketing Team regarding promotions, discounts and offers
- Make use of advanced functions on our CRM system
- Availability to work late shifts ( up to twice a week from 11 am till 7 pm)
- Any other tasks which may be assigned

**What we are looking for**:

- Proven customer service experience in an office based setting (previous experience in an education sector desirable)
- Passion for travel, learning and languages
- Confident communicator with a positive and enthusiastic attitude, excellent telephone manner
- Focused and detail-orientated
- Excellent people, organisational and time management skills
- Proven experience of working to deadlines whilst maintaining efficiency
- IT literate (Excel, Outlook, databases )
- Ability to work under pressure and to deadlines and stay calm
- Excellent spoken & written English (Level C2 in the case of non-native speakers)
- Fluency in at least 1 of the following languages is highly desirable, but not essential: Spanish, French, Italian, German

**What we offer**:

- Salary of £21k per annum
- Health care benefits
- Free evening language courses ( up to 4 per year )
- 25 days holidays (plus UK Bank Holidays)
- A fun and friendly working environment
- Transparency, honesty and understanding

The role is remote, however there is an expectation for you to attend an office in Brighton/Hove area few times a month, so you need to live in a commutable distance from Brighton and Hove.

**Salary**: £21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brighton BN1 3FE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (office based): 2 years (required)

Work Location: Hybrid remote in Brighton BN1 3FE

Application deadline: 28/05/2023

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