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Fleet Administrator

4 months ago

Derby, United Kingdom Balfour Beatty Full time

**About the role**
Balfour Beatty has an exciting opportunity for a **FLEET ADMINISTRATOR **to join our Plant & Fleet business unit to work in **Derby.**

**Role Purpose**:
This role will be required to work cross functionally across the Service Desk Operations teams, delivering aspects of Operational Fleet support.

**What you'll be doing**
As a **FLEET ADMINISTRATOR, **you will have the following accountabilities:

- Accurately capture and monitor through to resolution HGV Helpdesk incidents, working closely with the wider operations team to minimise downtime and maximise customer satisfaction;
- Develop relationships with the Customer and provide them with regular reporting relevant to the Service Desk function;
- Provide prompt resolution to any disputes raised by the Customer, liaising with all relevant parties to reach an agreed outcome. Ensuring on-going records are amended to reduce the risk of repeat;
- Ensure that records are maintained in compliance with the processes outlined within the Balfour Beatty Business Management System.

**Who we're looking for**
You will have the following:

- The role requires strong communication, interpersonal and customer relationship skills;
- The individual will be capable of prioritising their workload ensuring they deliver what is required within the given timescales;
- The individual will demonstrate a tenacious approach to problem solving,
investigating all appropriate avenues until such time that resolution is reached.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
Balfour Beatty Plant & Fleet Services provides whole life fleet management and plant & equipment hire solutions to the Balfour Beatty Group.

Supplying over 8,000 cars, LCVs, and HGVs, as well as specialist plant and equipment, our teams have an intimate and up-to-date knowledge of the plant and fleet industry.

From specifying bespoke vehicles and equipment, to organising lease agreements, mobilising new contracts and delivering driver risk training, Plant & Fleet supports Balfour Beatty’s projects across the UK with an industry leading fleet of Zero Harm and sustainably specified equipment. This allows Balfour Beatty’s contract teams to focus on what they do best - successfully delivering essential infrastructure projects.

We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Job Reference: BBUK04772