Salesforce Administrator Apprentice

2 months ago


London, United Kingdom LDN Apprenticeships Full time

Opportunity information

Salary £21749 per year
Duration 15 months
Advert closing date 05/01/2023

Description

Wilmington are looking for a Salesforce Administrator Apprentice to join their team in London As part of a Salesforce Administration and Support team, you will provide day-to-day support to Salesforce users to drive adoption and best practice in Salesforce.

Key Responsibilities
- Receive, log and track enquiries and requests
- Responsible for Service Requests and service queries, including but not only setting up and training Salesforce users, cleansing and preparing data for upload
- Provide First Line Support to Wilmington Business Users through Jira
- Aim to resolve as many incidents at first contact, passing on the remainder to Support Executives
- Salesforce Administration & data quality management
- Ensure Business Users have all necessary information provided to them in an efficient manner
- Implement knowledge management best practices in accordance with standards and procedures defined by The Salesforce Support Manager
- To ensure that Service Requests handling is implemented in accordance with guidelines established by the Salesforce Support Manager
- Ensure that Service requests handling and Service Level Agreements is being adhered to
- Document and update Service Request procedures
- Work with businesses to monitor usage and advocate best practice
- Continuously monitor data quality and integrity and perform data tasks such as de-duping and data cleansing
- Assist in the production of user guides
- Assist in the maintenance of system documentation
- Provide post-deployment support
- Contribute to driving adoption
- Assist in the development of training plans

Entry requirements
- You’ll need to attend an online Zoom screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and pass initial assessments in Maths and English.
- You will need to be a commutable distance from the office location listed.

Training to be provided

Level 3 Digital Applications Technicion

Things to consider

Skills required

Array

Future prospects

Full-time employment

LONDON, London, England, E1 8QS



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