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Apprentice Aftersales Advisor

4 weeks ago

Cheltenham, United Kingdom Listers Group Limited Full time

**Job Introduction**

An exciting opportunity has arisen for a brand-new position as an Apprentice Aftersales Advisor to join our ToyotaDealership in Cheltenham. The hours of work are Monday - Friday 08:00 - 18:00 as well as working Saturdays on a rota basis.

We aren’t looking for the finished article as we will in turn offer comprehensive training at Toyotaand you will be regularly assessed as you work towards achieving an Aftersales qualification. This will allow you to work confidently with our customers.

As an Aftersales Customer Advisor Apprentice, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians requireto repair them.

**Role and responsibilities**
- Handling all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.
- Advising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Liaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.
- Using our online parts catalogues to look up accurate parts and sourcing them when required.
- Receiving and dispatching parts in a timely and professional manner.
- Working with various online systems to manage customer visits and using them to communicate efficiently with our customers and your internal colleagues.
- Assisting and controlling parts stock management.
- Working with a team in a busy environment.

**About you**
- Strong communication skills.
- A well-presented individual with a desire, character and attitude to succeed.
- Willingness to learn and listen to instructions.
- Ability to build good relationships with your team and other departments.

**What we offer**
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications

**Why Listers?

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