Day Concierge

1 month ago

Westminster, United Kingdom The Riverside Group Full time

**Job Title**:Day Concierge

**Contract Type**:Permanent

**Salary**:£22,998.93 per annum

**Working Hours**:37.5 hours per week

**Working Pattern**:Monday-Friday 8am-4pm

**Location**:Westminster

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Day/Night Concierge and Security Assistant**

You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.

**About You**

We are looking for someone with:

- Experience of working in a customer focused environment
- Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
- Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

**Role Profile**
- Act as an initial point of reference on the phone, or in a reception area as required.
- Implementing night security systems, ensuring overall safety and security of the scheme
- Responds to faults as discovered.
- Monitor access to schemes and visitors.
- Meeting the requirements of health and safety policies and practices.
- Reporting incidents and anti-social behaviour.
- Carry out domestic tasks (cleaning communal areas) to a high standard.
- Effective recording of information.
- Implementing policies and procedures to ensure effective service delivery.
- Advises management promptly of any signs of problems or concerns about a client.
- Reporting repairs to maintenance contractors by using appropriate systems.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- To understand that your efforts will be client led.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
- Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.

Other Information:

- You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
- You will undertake regular training to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential
- Experience of working in a customer focused environment
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required

Desirable
- Experience of providing direct care to a diverse group of customers

  • Day Concierge

    1 week ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Day Concierge** **4 On 4 Off, 7am till 7pm** **Westminster, SW1P** **£28,000 Per Annum** Top notch experienced Day Concierge required for this prestigious new build residential development in Westminster. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties will...

  • Day Concierge

    1 week ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Day Concierge** **4 On 4 Off, 7am till 7pm** **Westminster, SW1P** **£28,000 Per Annum** Top notch experienced Day Concierge required for this prestigious new build residential development in Westminster. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties will...

  • Residential Day Concierge

    2 days ago

    Westminster, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Day Concierge **for a permanent position at a luxury residential development in Westminster, London. **Key Responsibilities**: - Your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can - You must ensure...

  • Night Concierge

    1 month ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Night Concierge** **7pm-7am or 8pm-8am 4 on 4 off** **London, SW1E** **£29,481 Per Annum (depending on experience)** Night Concierge needed at this luxury 5* residential development in Westminster. As a Night Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and...

  • Concierge

    1 month ago

    Westminster, United Kingdom Axiom Personnel Ltd Full time

    Axiom personnel are currently recruiting for a **Concierge role** for one of our exclusive clients based in the **City of Westminster, London.** This will be a temp - perm position, Monday - Friday 8am - 5pm, paying £12.50 p/h, having the opportunity to get a permanent job. The tenants here are high profile artists, architects and fashion designers so are...

  • Night Concierge

    4 days ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Night Concierge** **4 nights on 4 nights off, 8pm to 8pm** **London SW1** **From £32,000 to £33,500 per annum - depending on experience** Professional and experienced Night Concierge needed for at this beautiful residential development in Westminster. This role is based at a luxury development which comprises of 150 apartments in the borough of...

  • Night Concierge

    2 months ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Night Concierge** **4 On 4 Off, 7pm till 7am** **Westminster, SW1P** **£28,000 Per Annum** Top notch experienced Night Concierge required for this prestigious new build residential development in Westminster. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties...

  • Residential Concierge

    1 month ago

    Westminster, United Kingdom NSN Corporation Ltd Full time

    We are looking for an experienced front-office Concierge, preferably in a luxury environment where you have had to deal with VIPs and exact requests in a smart approachable and confident way, with both residents and building management. Duties included but were not limited to: - Sorting and distribution of mail and deliveries - To answer the telephone and...

  • Residential Concierge

    1 week ago

    Westminster, United Kingdom NSN Corporation Ltd Full time

    We are looking for an experienced front-office Concierge, preferably in a luxury environment where you have had to deal with VIPs and exact requests in a smart approachable and confident way, with both residents and building management. Duties included but were not limited to: - Sorting and distribution of mail and deliveries - To answer the telephone and...

  • Head Concierge

    3 weeks ago

    Westminster, United Kingdom Claibon Recruitment Full time

    **Head Concierge** **Mon to Fri 9 hours per day (on call at weekends as required)** **London, SW1W** **Up to £40k** **Salary**: Up to £40,000.00 per year **Benefits**: - Company pension - Employee discount - Sick pay Schedule: - Monday to Friday - Weekend availability Work Location: In person

  • Residential Day or Night Concierge

    3 days ago

    Westminster, United Kingdom NSN Corporation Ltd Full time

    We are looking for an experienced front-office Concierge, preferably in a luxury environment where you have had to deal with VIPs and exact requests in a smart approachable and confident way, with both residents and building management. Duties included but were not limited to: - Sorting and distribution of mail and deliveries - To answer the telephone and...

  • Residential Day or Night Concierge

    2 months ago

    Westminster, United Kingdom NSN Corporation Ltd Full time

    We are looking for an experienced front-office Concierge, preferably in a luxury environment where you have had to deal with VIPs and exact requests in a smart approachable and confident way, with both residents and building management. Duties included but were not limited to: - Sorting and distribution of mail and deliveries - To answer the telephone and...

  • Night Concierge

    2 days ago

    Westminster, United Kingdom Dove & Hawk Full time

    **Night Concierge - Westminster - £28,780 per annum** My client, a leading Student Accommodation firm in London, are currently seeking a Night Concierge to act as the first point of contact for residents at the Westminster site. You’ll be the smiling face that welcomes the residents, delivering excellent customer service and providing solutions to any...

  • Part Time Concierge

    2 months ago

    Westminster, United Kingdom Jackson Sims Recruitment Full time

    Jackson Sims Recruitment are currently seeking Part Time Concierge staff to work for a luxury residential building based in the Westminster area. Shift will be Monday to Saturday, 3pm-7pm. **Key Responsibilities**: - You will be responsible for the day to day smooth running of the reception area as well as all communal areas of the building. - Meeting and...

  • Concierge Officer

    1 month ago

    Westminster, United Kingdom Pinnacle Group Full time

    **Concierge Officer **(2270)****: **Overview**: **Ref**: 2270 **Salary**: £27,341 - £27,341/annum **Location**: - United Kingdom - England - Greater London - Westminster **Contract Type**: Permanent **Posted**: 07 March 2023 **Closing date** 07 Apr 2023 23:59 Pinnacle Group provides people-first, integrated services across a range of...

  • Night Concierge

    2 weeks ago

    Westminster, United Kingdom The Riverside Group Full time

    Job Title: Night Concierge and Security Assistant Contract Permanent Full time: 37.5 Hrs per week **Salary**: £21,255 plus £4000 London allowance per annum and 10% Night Allowance Working Pattern: 4 Nights on, 4 Nights off Location; Westminster based at Chepstow Road office Want to make a real difference to the lives of people? For over 90 years, The...

  • Night Hotel Receptionist

    1 month ago

    Westminster, United Kingdom Gen Hospitality Full time

    A boutique Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering exceptional customer service -...

  • Night Hotel Receptionist

    2 months ago

    Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...

  • Hotel Receptionis

    1 month ago

    Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...

  • Night Hotel Receptionist

    1 month ago

    Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...