Senior Facilities Manager

1 day ago

Bishop's Stortford, United Kingdom OCS Group UK Ltd Full time

The Senior Facilities Manager is responsible for leading a team of employees to provide a fully integrated Hard & Soft FM service to a PFI, contract; managing all operational teams employed to ensure efficient and effective service provision in line withagreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery to the client.

As a sub-contractor OCS is responsible for delivering the following Hard & Soft Services; Hard Services, Lifecycle Works, Cleaning, Catering, Patient Feeding, Retail Catering, Portering, Helpdesk, Grounds, Pest Control, Window Cleaning and Waste Management.

The contract revenue is c£1.2m and it is high profile. OCS is now looking for an experienced PFI operator, preferably with a background in the healthcare environment.

**Responsibilities will include**:
Undertaking the role of Senior Facility Manager of Hard & Soft Services for the allocated site and ensure that the site staff are carrying out their duties effectively and efficiently

Acting as first point of contact for the Hospital, Subcontractors and OCS Staff within the site.

Delivering the agreed services within budget and to the standard required.

Acting as the local contact with the NHS Authority, Site and SPV Manager.

Taking responsibility for the co-ordination of all services, making sure the FM services are meeting the contract requirements and managing resources to optimise our profit levels and reduce operating costs.

Liaising and influencing SPV and NHS Authority both formally and informally, via meetings, correspondence, and reports in a professional manner.

Identifying and managing potential risk and opportunities.

Acting as the first point of contact for OCS PFI Helpdesk for the site, ensuring that items are dealt with within the agreed contracted SLA's.

Being aware of and monitoring the contract payment mechanism to ensure minimum deductions are incurred for the site.

Overseeing the on-site facilities team ensuring they carry out their roles professionally and to the required standard.

Assisting the Facilities Manager in the management of Sub-Contracts ensuring value for money and compliance with contract specifications.

**Experience required**:
**Education/Qualifications**:
Highly literate and numerate

Commitment to manage through data interpretation rather than just through intuition

Ideally educated to degree level

ILM Level 5 or above membership

Technical FM qualifications or extensive knowledge of Hard FM services

Hold IOSH or NEBOSH

Membership of a professional industry body - IWFM, IET, CIBSE

**Working experience/Personal attributes**:
A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry

Experience in managing budgets and P&L accountability

Experience of delivering Hard & Soft FM Services into Commercial Properties

Extensive understanding of M&E engineering and building fabric maintenance, including detailed knowledge of relevant areas of legislation

In-depth knowledge of asset and risk management strategies

Proven experience of Healthcare PFI Facilities Management in a complex environment, with demonstrable success in a similar service environment and capable of delivering contractual compliance in line with contract requirements.

Proven experience of establishing stakeholder relationships and achieving sustained operational success.

Proven track record of delivering effective customer service and operational excellence whilst maintaining targeted operating margins in a Healthcare environment.

Previous experience of leading a large, diverse workforce

**What will you get in return?**

An enhanced pension scheme (above auto enrolment rates) - to save for the future

Life Assurance - to protect your family should the worst happen

25 days holiday, plus 8 bank holidays on top

Option to purchase additional annual leave

Private Medical Insurance - to protect you

Access to 100s of high street discounts

Recognition scheme 'OCS Stars'- monetary rewards given to top performers

Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

**Why join OCS Group UK Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer

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