Support Worker

4 weeks ago

Glasgow, United Kingdom Lifelink Full time

Job description

**1. JOB IDENTIFICATION**

Job Title: Support Worker (Distress Brief Intervention Service)

Responsible to: DBI Team Leader

Tenure of Post: Permanent - Varied shifts including days, evenings, weekends

Salary Grade: Grade 3 (21,255 per annum - based on 37.5hrs per week)

**2. JOB PURPOSE**

DBI Support Workers will be responsible for engaging with and supporting clients experiencing distress across the North Lanarkshire area who have been referred by a DBI Level 1 Practitioner.

You will contact clients within 24 hours of receiving a referral and will provide compassionate problem-solving support, and support clients to managing their distress and ongoing wellbeing via the use of distress management plans and wellness tools. You will signpost and support clients to access appropriate local services, and provide information to help support their ongoing emotional resilience.

Liaising with a range of partners and services, the Support Worker role needs to be well informed and keep up to date with service developments and local initiatives in order to better support the clients they engage with. Travel around the North Lanarkshire area will be an essential part of the role.

With a focus on achieving and evidencing positive client outcomes, support work will be delivered in a range of venues e.g. health, education and community venues. The Support Worker will be responsible at all times for being an ambassador for Lifelink and the DBI Service, maintaining positive working partnerships and contributing to the development and marketing of the service and wider organisation.

All work will be conducted in line with Lifelink’s service delivery framework and ethical codes of practice.

**3. Lifelinks Vision and Values**

**Our vision**: People are healthier and happier wherever they live, work or learn

**Our values**: All services delivered by Lifelink are underpinned by the following core values:
**Inclusive**: We reach out to communities to reduce isolation and risk of suicide; as one team, together we take pride in our achievements.

**Supportive**: We see the whole person, actively listen and offer clear information; we act with empathy and compassion.

**Innovative**:We encourage innovation and excellence, share learning and best practice and celebrate success; we embrace change and are responsive to stakeholder and customer needs.

**Integrity**:We always act fairly, ethically and openly; we treat each other as we would wish to be treated, with dignity and respect.

**4. Roles and Responsibilities**
1. Reviewing, recording and responding to all referrals within 24 hours of receipt using the appropriate data and recording systems, and making arrangements for face to face (if required) contact with clients in an appropriate local setting as soon as is practicably possible.

2. Building on referral information received to more fully assess need in consultation with clients and the purpose of the support relationship in order to provide the most appropriate service. This will include undertaking risk assessments and associated actions to ensure safety of delivery for both clients and service staff / other agency staff

3. Establish clear expectations and roles within the support relationship, defining needs, objectives, tasks and timescales from the first meeting / discussion

4. Establishing a Distress Management Plan in partnership with the client which will identify all necessary information, actions and supports and consider self-management needs and tools required going forward

5. Work within the clear parameters and timeframes of the DBI service in relation to contact time and engagement time targets and parameters

6. Be able to reflect and evaluate achievements and progress with the client, and then end the relationship appropriately within the guidelines and parameters of the service

7. Coach, guide and actively encourage the client in the development of relevant skills, attitudes and self-management approaches for the future.

9. Facilitating action which will smooth the way for something else to happen and enable the client to pursue his/her goals.

10. Networking and signposting to alert the client to the use of informal contacts and supports outside the structure of the DBI service and support their linkage to other health and wellbeing activities and services.

11. Accurate and timely completion of all client records (calls/tasks/meetings/signposting/skills dev), system and data entries, diaries, statistical information, and evaluative records to support service delivery using the various business information systems in use within the company/service

12. Producing relevant case studies and other written reports/documentation as requested by a manager

13. Developing and maintaining positive working relationships with clients, partners, and with staff and service users in other agencies, positively and proactively representing Lifelink and the DBI Service at all times and hel

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