Claims Processor

**Claims Processor**

**Stoke-On-Trent - ST1 3DH, fully remote later**

**37.5 hours a week**

**12-month fixed-term contract**

**#INDHP**

Interested in starting a career in an international insurance company? Look no further Davies are looking to recruit a Claims Processor to join our growing and successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies, you can look forward to a collaborative work environment and hybrid working. We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications
- 37.5 hours
- Full-time opportunity

**What your day will look like**
- Liaising with customers, insurers, suppliers, and colleagues across the country
- Reviewing policies to correctly determine if a claim is covered and how to progress insurance claims
- Ensuring the policyholder is kept informed on progress of their claim by composing informative letters and other written correspondence
- Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
- Issuing payments to policyholders as well as arranging settlements and invoice payments where necessary
- Ensuring claims are updated with any changes on the internal system
- Ensuring compliance with our contractual and regulatory requirements
- Contributing to team, division and wider business growth and development

**Abilities and Knowledge**
- Great communicator, dedicated to providing a professional and empathetic service to our customers
- Ability to deliver outcomes in a fast-paced environment
- Excellent organisational skills
- A proactive and enthusiastic attitude, with great attention to detail
- Efficient administrative skills with the ability to use Microsoft Office with ease
- Strong numeracy, literacy, and IT skills
- Proven experience dealing with challenging conversations, while maintaining a professional and adaptable communication style

**What we offer**
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**Our Values**

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Job Types**: Full-time, Fixed term contract

**Salary**: Up to £23,500.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Stoke-on-Trent