Receptionist

2 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Paediatric Ward E17

**Grade**
- Band 2

**Contract**
- Permanent: 7.5 hours, monday

**Hours**
- Part time - 7.5 hours per week (Monday, 8-4)

**Job ref**
- 164-5805095

**Site**
- QMC

**Town**
- Nottingham

**Salary**
- £22,383 per annum pro rata

**Salary period**
- Yearly

**Closing**
- 10/12/2023 23:59

Job overview

E17 is a 10-bedded ward specialising in Paediatric Renal and Urology, we are part of the Nottingham Children's Hospital, the first Children's Hospital in Europe to be accredited the Pathway to Excellence by the American Nurses Credentialing Centre.

We have an exciting opportunity for a team player to join our ward as a receptionist working 7.5 hours a week, on a Monday. We are looking to recruit an enthusiastic, self-motivated receptionist to complement our existing friendly team.

Main duties of the job

You will be a conscientious and enthusiastic team player with excellent organisational and communication skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information.

Your involvement in our team will help fulfil our commitment to delivering excellent quality care to our patients. Duties include greeting patients & visitors when they arrive onto the ward, booking appointments as well as clinical note preparation and supporting the nurses with any administration tasks as required.

Working for our organisation

We adhere to the trusts set six values and behaviours which can be found on the intranet.

We are the first Pathway to Excellence accredited Children's Hospital in Europe.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

You will be answering calls, speaking with patients and their relatives and communicating within the team. It will be expected that you will carry out the day to day duties which will include, answering calls, dealing with relatives and patients and staff, making up admission packs, admitting and discharging patients on/off the system in a timely manner to ensure flow. Filing, photocopying, pharmacy, cleaning, tidying, stocking and ordering are a few of the responsibilities you will have on a day to day basis.

You will work closely with the team and will be expected to use and be competent in Careflow, Notis, DHR and any other ICT required to perform the job.

Person specification

Analytical and judgement skills

Essential criteria
- The ability to pass on information accurately to registered staff

Desirable criteria
- Have an awareness of safeguarding children and young people

Training & Qualifications

Essential criteria
- Good standard of literacy and numeracy
- Maths and English GCSE or equivalent
- Good key board skills

Experience

Essential criteria
- Experience of reception work.
- Experience of entering and retrieving data from a computer.
- Good working understanding of confidentiality

Desirable criteria
- Experience of working in a busy, challenging and ever changing environment
- 1 year experience of working in a health care setting.

Planning and organisational skills

Essential criteria
- Able to organise own workload following period of induction.

Desirable criteria
- Experience of co-ordinating patient notes system.

Communication and Relationship skills

Essential criteria
- Good communication skills with adults and children
- Excellent Telephone Manner
- Good working understanding of confidentiality

Desirable criteria
- To have experience of working in a team
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file alon

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