Junior Software Trainer

**Junior Software Trainer**

**Location**: Hybrid role - Haddenham (HP17 8LJ) and home

**Salary**: £21,255 per annum
- Are you looking for a career in financial services?_
- Are you an enthusiastic individual with strong interpersonal and communication skills? _
- Would you like to develop your career in a challenging and rewarding environment? _

Our client is currently seeking an individual to support the growth in their Customer Success team. This is a permanent opportunity, based in their Haddenham office (HP17), where they operate a hybrid working model providing a balance of home and officeworking.

In this role, the company will give you the tools, training and hands on experience to become effective in delivering phone-based training to customers using one or more of their in-house developed software solutions. This role will have a particular focuson Defaqto Engage, which is end-to-end financial planning software.

You don’t need to have worked in financial services or software training before, but you do need to be a quick learner who’s prepared to swiftly develop an in-depth knowledge of how the financial advice market operates in the UK and how their software supportsadvisers to deliver professional, efficient and compliant advice.

In return, the company can offer an interesting role, supporting market-leading products, within a flexible and collaborative work environment.

**What you'll be doing**
- Contacting customers requiring training on the company's software solutions, identifying their needs and talking them through the relevant system
- Training customers to understand how to use the software effectively and how to interpret our data appropriately
- Developing and maintaining a good understanding of:

- Defaqto Engage, how Advisers make use of it, and how it can deliver high levels of value to Advisers
- The company's other products/services and how they are used by clients
- The key issues/developments impacting the UK financial services industry
- Actively promoting high levels of usage by customers
- Providing cover for regular web/telephone-based user training for Defaqto Engage
- Participating in the testing of new software products/releases

**What you'll need to succeed**
- Capable of quickly learning new software
- An interest in, and willingness to learn about, the financial services industry and financial products
- Good written and verbal communication skills, including an excellent telephone manner and confident outbound calling skills
- Good interpersonal skills, including strong team working skills
- Strong administration and organisational skills, with the ability to plan and prioritise work to meet deadlines
- Strong track record of helping customers
- Passionate about excellent relationship management
- Positive and proactive, you use your initiative and take responsibility - you are prepared to go the extra mile to deliver optimal results for the business
- Flexible, 'can do’ approach with a positive response to change

**To Apply