Control Room Operator

2 weeks ago


Rochdale, United Kingdom Wireless CCTV Full time

**Control Room Operator: Up to £24,000 depending on experience**

**Ready to join a company that puts employee development and progression at the forefront? At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers.**

As a Control Room Operator, you will be responsible for operating and monitoring CCTV equipment to identify any incidents and escalate when necessary. You will assist customers with technical support and troubleshoot equipment faults. This is an exciting and new opportunity to enhance your security career.

**The Control Room Operation Overview**:

- Operate and monitor CCTV equipment within the Control Room to identify any incidents and escalate when necessary.
- Ensure all events, incidents and actions taken are logged as per process
- Assist customers with technical support via inbound calls
- Troubleshooting WCCTV equipment faults, ensuring customers are kept up to date and communicated with effectively
- General administration of the returns process, including internal and external communication
- Day-to-day technical support administration

**The Benefits for a Control Room Operator**:

- Annual Salary of up to £24,000, depending on experience.
- Private Equity backed employer, we will provide continuous support and development throughout your career.
- 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays.
- Private healthcare and dental care schemes, supplying wellness and mental health support services.
- Company pension scheme, with employer contributions increasing with length of service.
- Newly refurbished open plan office, encouraging an inter-department supportive environment.

**Your Experience as a Control Room Operator**:

- SIA Licence preferred but not essential - the company will fund your SIA license.
- Previous experience in a similar role is desirable/
- Effective communicator, with excellent attention to detail
- Must be able to maintain confidentiality, and behave with complete integrity
- Must be computer literate, with good knowledge of MS Office
- Ability to successfully organise, prioritise and work dynamically.

**Who are we?**
- Wireless CCTV (WCCTV) was founded in 2001 and we are established as the **market leader** for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our** core values of Quality, Innovation and Customer First are the focus of everything we do.**:

- In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to **rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US.**:

- In addition to this investment, we were also recently named the **overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK.**:

- **We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.



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