Asset Administrator

3 weeks ago

Salford, United Kingdom Change Housing Full time

**Job Summary**

**Change Housing has a fantastic opportunity for an Asset Administrator to join our team We partner in supporting the most vulnerable in our society to live independent lives in their own homes. Our offices are near Media City in Salford, but you will also have the option to work some of your week from home.**

Change Housing, together with subsidiaries Hilldale Housing Association and Quays Housing, provide Specialist Supported Housing and homelessness bridging accommodation and services to some of the most vulnerable people in our society who need additional support to live better, more independent lives. We bring expertise and capability together which enables the small-scale registered housing provider to create operational excellence, growth and diversification. We are part of the wider FourSynergy Group - a leading UK provider offering an end-to-end service that spans the four core pillars of social care: care, housing, development and investment.

The job entails a variety of duties including talking requests from care providers or service managers at properties for issues with quick fixes, reporting, monitoring and chasing up the wide variety of property issues that are raised each day.

This role combines housing/facilities management /property maintenance with a repairs background coupled with excellent levels of customer service experience.

You will need to address any complaints and concerns with empathy and professionalism and be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure tenants are aware of works taking place.

You will develop good working practices by providing information, which can be used to improve and influence our company systems, workflow and Key Performance Indicator metrics.

You will resolve administrative problems by preparation of reports, analysing data, and identifying solutions / keeping good quality records.

**Key Responsibilities will include**
- Scheduling engineers works on a weekly basis
- Scheduling all compliance works (gas servicing, EICR, FRAs, legionella, lift services and asbestos reports)
- Uploading O&M manuals and documentations onto our systems
- Liaise with a variety of 3rd party contractors, and nurture business relationships.
- Ensuring 100% compliance
- Following up any out of hours call out job.
- Schedule noncompliance PPMs. (Emergency lighting, PAT testing, water temp tests and window checks)
- Authorise and process invoices for all completed works
- Being part of an out of hours service on a rota basis with the team.
- Experience of working of a maintenance/helpdesk preferably in a construction environment
- Customer Service experience with a good telephone manner
- Experience of managing customers/clients and contractors within a complex environment
- Good time management skills
- An understanding of compliance management
- Be good at building working relationships
- Have good numeracy, literacy and IT skills
- Be a good problem solver
- Be able to demonstrate empathy with tenants with complex care & support needs

If this sounds like you we would like to hear from you, please submit your CV and a covering letter outlining your suitability for this role.

**Job Types**: Full-time, Permanent

**Salary**: £26,775.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- maintenance helpdesk: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in SALFORD

Application deadline: 02/02/2024

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