Hospitality Lead

3 weeks ago

London, United Kingdom Country Court Full time

**Hospitality Lead Required - Carter House Care Home, Raynes Park London SW20 part of the Country Court Family**

**Hours: 37.5 Hours per week, working weekends on rota (Shift Time 0800 to 1600)**

Carter House Care & Nursing Home is situated in Raynes Park, Southwest London and is led by the Manager and the highly trained team. The home offers the highest standard of nursing, residential & dementia care in a modern & homely setting.

We are looking for a friendly, motivational, and talented Hospitality Lead to join our team at Carter House Care Home, Raynes Park London and make a difference to the lives of our residents.

**JOINING THE COUNTRY COURT CARE FAMILY**

We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team

**ABOUT THE HOSPITALITY LEAD ROLE**

You will be responsible for maintaining the 5* hospitality within the home. You will be assisting in creating a caring, homely environment for our residents and supervising a team of Housekeepers & Front of House staff to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Hospitality Lead, you can really make a difference to our residents’ lives. Here are some of the responsibilities:

- Recruit, manage and supervise your team of hardworking colleagues consisting of our front of house and housekeepers to achieve and maintain 5-star standards.
- Help new colleagues through the induction process and complete all areas to the highest standard
- Undertake staff supervisions and appraisals
- Maintain 5-star standard of cleanliness in all areas of Home
- Responsible for the front of house team to deliver excellent dining experience for our residents
- Build and maintain working relationships with Managers and colleagues, care and non-care
- Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked with the correct chemicals, PPE and within budget.

**ABOUT YOU**

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

- Have experience in a previous hospitality role
- At least 1 years’ experience as a Hospitality Lead or a similar management role in hospitality
- Accuracy & attention to detail
- The ability to communicate effectively both verbally and in writing.
- A creative & innovative approach to work
- Knowledge or understanding of COSHH and safe working practices
- Have a can-do attitude with drive & self-motivation
- Knowledge or understanding of the care sector would be an advantage

**IN RETURN**

You’ll be joining a family business and will benefit from our generous range of benefits which include:

- 28 days holiday (FTE) (including bank holidays)
- Annual pay reviews, pension contributions & enhanced bank holiday rates
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Refer a friend or resident bonus scheme*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.**

**Covid Safety**
We operate COVID secure homes and have strict procedures in place to ensure the safety of all residents and staff. This includes regular Covid & temperature testing and wearing appropriate PPE, including a face mask to be worn at all times whilst on shift, unless medically exempt.

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