Collection Advisor

4 weeks ago

Manchester, United Kingdom Aldermore Bank PLC Full time

**Are you passionate about helping customers? Would you love a role with clear progression?**

**Are you confident in challenging situations to achieve the best outcome?**

If so, we have the perfect role for you

We are recruiting for **Collections Advisors** to be part of our **Motor Collections** team.

Offering a starting salary **from £25,000** and a discretionary annual bonus scheme, this is the perfect opportunity to start building a fantastic career.

You will cover shifts patterns between 8am-7pm Monday to Friday and 8am-12pm Saturdays (1 in 3). Working part of your week from home, and part from our dynamic offices in Central Manchester, you can enjoy the benefit of hybrid working.

What’s more, we offer 30 days holiday (plus bank holidays) so you can really enjoy those important breaks

We offer a fantastic training plan, which is **3 weeks onsite** to give you maximum support, with a further training provided in our ‘Grad Bay’, so you’ll have all the tools you need to do your best

**What would your day look like?**
- You will be **making a real difference** to our vulnerable customers, who are in financial difficulty, by having open and honest conversations about how we can best help them.
- Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to recommend the best course of action, or alternative resolutions, where necessary.
- Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
- Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situations.

**What do we expect of you?**
- Resilience
- Empathy
- Confidence in having challenging or difficult conversations
- Problem solving
- Communication
- Organisation

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

**Aldermore is an equal opportunities employer.**

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.

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