Team Assistant

2 weeks ago

London, United Kingdom Standard Chartered Full time

**Job***: Institutional Banking

**Primary Location***: Europe & Americas-United Kingdom-London

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 30/Mar/2023, 9:33:34 AM

**Unposting Date***: 13/Apr/2023, 5:59:00 PM

**The Role Responsibilities**
- This person will be the team assistant to the CSO team based primarily in London, you will join a team of more than 100 people globally. You will support the senior members of the CSO team as well as the wider team.
- Previous administrative experience in a fast-paced environment is essential and the ability to multi-task is a must.

**Strategy**
- Support the CSO team in daily BAU tasks as well as wider projects as requested by CSO management
- Identify and take responsibility for additional administrative responsibilities with the support of the wider team for the purpose of increasing the productivity
- Prioritise and act proactively to take ownership and manage tasks/projects from start to finish using strong organisational skills, with the ability to multi task while remaining calm and professional
- Use excellent interpersonal and communication skills (both written and verbal) to deal confidently with global teams and senior management, both internally and externally

**Business**
- Dairy management, including internal and external meetings, across multiple time zones and balancing competing priorities and deal with last minute changes
- Organising travel itineraries including booking flights, car pickups, accommodation, and prepare/submit visa requests, booking restaurants all whilst keeping an awareness of costs and the Banks expense policies.
- Processing of expenses; ensuring the Gifts & Entertainment register is updated within the parameters of the policy
- Raise and manage IT and Telecom requests
- Book meeting rooms (and if necessary, refreshments), video conferencing and conference calls.
- Arranging the booking of DHL & local couriers.
- Onboard new joiners / Offboard Leavers and mover out by raising system accesses and software through SRM system
- Organise printing where necessary
- Meet clients and show to meeting rooms
- Onboard new vendors for invoicing and raise purchase orders where required
- Notify stakeholders of international visitors and complete visitor forms
- Be point of contact and act in accordance with other ad hoc requirements
- General ad-hoc requests for the wider team, acting as back up resource and a knowledge base for all queries

**Processes**
- Ensure adherence to all internal and external regulations
- Ensure adherence with Group Policy and Standards and under local laws and regulations
- Contribute towards highlighting any need to update procedures and controls as a result of changes in products, systems, policy or regulations

**People and Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with partners
- Ensure active communication of vision, priorities and progress to the business to foster engagement, awareness and motivation
- Contribute to continuous process improvement and sharing best practice

**Risk Management**
- Adherence to all Group Policies and relevant legislation
- Commitment to Group Code of Conduct
- Timely completion of all e-leaning, attestations and requests for information

**Governance**
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Willingness to ‘speak up’ in the event of any realised or perceived breach of group conduct rules or laws by colleagues
- Willingness to work with any local regulators in an open and cooperative manner

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- CSO Regional & Global Heads
- CSO Team Globally
- Global CSO Assistants & PAs
- London Support Network
- Technology, Finance & Property Functions

**Other Responsibilities**
- Demonstrate Here for good and Group’s brand and values in daily behaviour
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

**Role Specific Competencies**
- Application & PC Skills
- Concur
- Stakeholde

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