Adoption Support Worker

7 months ago


Trowbridge, United Kingdom Wiltshire Council Full time

The Support Worker post provides essential support to the Adoption Service activity. They undertake including Letter box and direct contact between adoptive families and birth families, direct work with children and young people, assessment information gathering. They will assist with the home finding process by completing profiles of children who enquire an adoption placement. The support given by this group of staff is essential to the Adoption Support SW task.

They are often the first point of contact for calls to the team, providing a supportive responsive to adoptive families on a range of issues, they take referral details, enter onto appropriate IT systems and pass to the Adoption Team Manager /ATM. The ability for this staff group to act as the duty worker for the Adoption Service enables calls to be answered without delay thus ensuring that customers are able to get through to the team in a timelier manner. This staff group hold particular expertise in Adoption work. They deal with external agencies with regards to increasing packages of support to children and families, and assisting in finding appropriate placements for children.

They signpost service users to alternative avenues of help and support where appropriate, which means that customers are not inconvenienced by waiting for the SW to respond.



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