Receptionist

Job DescriptionWe have a fantastic opportunity for a full-time receptionist to join our team, providing excellent client care at our Crewe office.

The role will be full-time, core hours are 9am-5.15pm.
- **Greeting visitors**
- To greet visitors efficiently, and in a positive, professional and friendly manner
- To project a positive and professional image to visitors to the office, including personal presentation
- To make visitors feel welcome

**Handing inbound telephone calls**
- To ensure that calls are answered promptly (preferably within three rings) and professionally
- To answer inbound telephone calls and promptly direct them to the appropriate member of staff
- To co-ordinate a high volume of calls during peak periods, prioritising work and situations

**Information management**
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner
- To pass on messages to visitors and callers where asked to do so
- To provide accurate information to visitors and callers when assisting with queries
- To ensure that sensitive information is not read or overheard by visitors to the office

**Staff awareness**
- To maintain good working relationships with colleagues
- To ensure knowledge of staff movements in and out of the office
- To maintain staff sign in system
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

**Safety awareness**
- To monitor visitor access and maintain security awareness, following appropriate policies and procedures
- To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
- To monitor and maintain reception area equipment
- To report any potential safety hazards within the reception and entrance area to line manager

**Administration**
- To provide general administrative support to colleagues where needed
- To prepare correspondence and documents where appropriate
- To manage the daily collection and delivery of post and DX
- To receive and store stationery and janitorial deliveries
- To schedule appointments on behalf of fee earners and management if needed
- To alert individual personnel of any deliveries received on their behalf

**Meeting room management**
- To maintain the electronic meeting room diaries
- To ensure that meeting rooms are tidy and safe prior to meetings
- To clear meeting rooms after meetings

**Reception area management**
- To ensure that the reception area is manned at all times, arranging cover when needed
- To ensure that the reception environment is welcoming and professional at all times
- To ensure that the entrance to the building is presentable and professional
- To maintain leaflet displays and re-stock where appropriate

Benefits Include

**Competitive Salary**:
**20 days annual leave plus statutory bank holidays**:
**Company Pension Scheme**:
**Cash Healthcare Scheme**: