Maintenance and Operations Supervisor

1 month ago

London, United Kingdom UCL Full time

**About us**

The UCL Estates Operations team manages a property portfolio of over 645,000m2 of diverse real estate on behalf of UCL, supporting over 48,000 student's and nearly 15,000 staff. UCL Estates has a 24/7 service through the Direct Labour Operative team to providearound-the-clock cover for maintenance and repairs issues across the whole UCL campus.

The Estates Direct Labour Operative (DLO) team provides a comprehensive on-call service both responding to emergencies but also undertaking works where access is a problem during normal hours.

With the University becoming more commonly used out of normal study and research times, there is an increase in the number of emergencies and equipment breakdowns that the maintenance team are required to attend to.

**About the role**

This is an exciting opportunity to support the DLO Maintenance Operations team in helping them respond to planned and reactive tasks across the campus on a wide range of systems and services.

As a Maintenance and Operations Supervisor Shift you will be responsible for the day-to-day operations, working closely with the customer services team to ensure that your team is efficiently and effectively deployed responding to our customer's needs aswell as incidents such as floods or power outages.

An essential part of this role will be communicating and reporting, ensuring all our stakeholders and maintenance team operatives are kept informed. It is essential that we work closely with our term contractors, taking ownership of problems and followingthem through to completion. You will work collaboratively with the management team to implement policies, procedures, maintain records, provide monthly reporting and HR support.

Other duties include supervising and manage a team of mechanical and electrical operatives delivering a range of planned and reactive maintenance/repairs to building services, systems, infrastructure, plant, equipment and building fabric. You will manageday to day staffing issues (performance, recruitment, discipline, development, etc.), and will plan, prioritise and allocate work according to criticality to ensure the safe, efficient, and effective provision of reactive and planned maintenance services.You will also allocate work for completion by the M&E Response and CHP teams to be completed inside and outside of normal working hours., liaising with the other Maintenance Operations Supervisors to do so.

You will also be responsible for the health and safety of their team, generating Risk Assessment & Method Statement (RAM) for specific works undertaken by the team as well and monitoring the Dynamic Risk Assessment App (DRA) used by the operatives. Thisalso includes reviewing the RAM's for any contractors under their control.

**About you**

You'll be confident, organised, and able to work under pressure, implementing policies and procedures and communicating with stakeholders as well as our own engineering staff. You will have sound literacy and numeracy skills, have a broad technical knowledgeof mechanical / electrical and HVAC systems with advanced problem-solving skills. You will have an in-depth knowledge of legislation and a working knowledge of H&S.

**What we offer**

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration Loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion

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