Receptionist

3 weeks ago

Solihull, United Kingdom Liberty Leisure Centres Ltd Full time

With the expansion of Liberty Leisure Centres we are looking for colleagues to join our team in Shirley to ensure that our members and guests receive only the very best service at all times.

Working fixed shifts across the week between the hours of 6am - 10pm, includes working one in two weekends.

**Role and Responsibilities**

To maintain a high standard of work and client care, including attention to detail, completion of all administration tasks & provision of friendly and confident customer service.

To ensure that the latest methods and techniques are used in accordance with Liberty Leisure Centres Limited training practices and procedures.
- To maintain the standards of Liberty Leisure Centres Limited in all areas ensuring that clients' wishes remain paramount.
- To ensure that all clients receive the best possible quality of service in line with Liberty Leisure Centres Limited standards.

To uphold the reputation of the company and carry tasks to ensure the safety, comfort and experience of our clients, as directed, not limited to, but including:

- Greet Visitors & Members
- To interact with clients in a professional & friendly manner at all times, enhancing client experience..
- Answer enquiries and advise clients on all aspects of memberships, Packages and Facilities.
- Create New Memberships in accordance with company Procedures and ensure that clients' membership records are accurately maintained.
- Show Prospective Members around the facilities in accordance with procedure
- Answer Telephone
- Prepare Class Schedules for instructors and assign register attendance
- Prepare information for kids club
- Ensure guests sign in according to procedure
- To develop your own personal goals and objectives and to support the development of others.
- To provide training and supervision of junior staff members and trainees whenever necessary, ensuring that no trainee is asked to complete a task until they have been sufficiently trained to do so.
- To monitor and maintain stock levels as requested.
- To attend team training sessions, and attain up-to-date knowledge on products and services.
- To maintain Liberty Leisure Centres Limited company policies, in particular: Health and Safety

Harassment
Equal Opportunities
- To ensure that the Reception Area, Foyer & equipment are kept clean and tidy at all times.
- To maintain a smart and clean personal image.
- To positively promote the name and image of Liberty Leisure Centres Limited at all times.
- To maintain the security practices and procedures as defined by Liberty Leisure Centres Limited.
- To undertake additional tasks and duties required by your manager, Senior Management & Directors from time to time.

**Job Types**: Full-time, Permanent

**Salary**: £11.44-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Reception: 3 years (preferred)
- Customer Service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: rec01

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