Volunteer-receptionist

2 weeks ago

London, United Kingdom Humankind Charity Full time

**About the role**
Could you use your communication and/or administration skills to support our local alcohol treatment and substance use recovery service in Haringey?
- HAGA and Haringey Recovery Service (HRS) work collaboratively in the same building to offer free support and treatment to people wanting to make changes to their substance use.
- HAGA helps people make changes to their alcohol use, through both one-to-one support and a group programme, as well as access to counselling and help with areas such as physical and mental wellbeing, housing and finances. The service can also help provide detoxes.
- HRS supports people to sustain their recovery from alcohol or drug use, working with people to make positive changes, develop new relationships and try new things.
- This role involves assisting the service by contributing to administrative activities and / or welcoming people to the service. If you prefer administration or reception activities, this can be taken into account.
- Activities may include some or all of the following:

- Helping with the admin and resources for group activities
- Welcoming callers to the service and introducing new visitors to the building
- Ensuring calls are dealt with promptly and courteously, transferring calls to the appropriate person or taking messages
- Responding to requests for information about Humankind and our services
- Liaising with staff and service users to gain feedback about the service which helps inform decisions and support
- Adhering to policies related to areas such as safeguarding, information governance and health and safety

**Location**:
HAGA / HRS are based on Seven Sister’s Road, N15, a 10-15 minute walk from both Seven Sister’s and Manor House underground stations. There is also a bus that stops near the service.**Timings**:
The service is open Monday to Friday, 9-5 each day except Tuesdays 9-7. We are hoping to involve 2-3 volunteers who could support for one or 2 days per week, or shorter days, we can work around school timings for example.**Training**:
Volunteers have access to Humankind’s training platform, Learningkind, and will be asked to complete a number of training modules within their first 3 months, many of these are e-learning modules. One session on Safeguarding is delivered by trainers zia Zoom, and is 6 hours (with breaks) - there are a range of dates but please do keep this in mind.**We would love you to bring to the role**:

- Clear verbal/written communication skills
- A confident and friendly approach
- Ability to speak calmly and with patience to people who may be distressed
- Moderate IT skills - we can help you build on current skills
- Willingness to learn
- An understanding of the importance of guidelines and procedures relating to key areas such as safeguarding and information governance
- Ability to commit to volunteering regularly each week (timings TBC with volunteer) and to be punctual
- Respect for all service users and team members
- Willingness to attend and complete relevant training
- Willingness to participate in regular supervision sessions with your supervisor

**What Volunteers can expect from us**:

- Regular supervision and support
- Induction and access to online and face to face training
- To learn and practice new skills within a teamwork setting
- To feel part of a team and the wider Humankind organisation
- Reasonable travel expenses reimbursed with proof of journey
- Opportunities to progress and experience other areas of Humankind's work in the region

**Our workplace values are**:
**Honest**: we are open and realistic, building trusted relationships in which we challenge, collaborate and change.
- **Committed**: we are passionate about being the best that we can be, and we do this by keeping people at the heart of everything that we do.
- **Inventive**: we are ambitious, drawing together skills and resources to innovate and adapt in determined pursuit of our mission.**What can Humankind offer you?**
- ️ Happy, Healthy You - our wellbeing offers for our workforce

Employee Assist Programme and Humankind Support Networks**Who are we?**
Humankind is a vibrant and growing charity with over 30 years' of experience working with individuals, families and communities affected by health and social inequalities across the country with a focus on improving people’s well-being. Humankind is one of England’s most successful home-grown charities. We have over 1,100 staff and around 100 volunteers providing services for over 20,000 people. Our specialist services include substance use, clinical, employment training and education, housing services, housing support and health, young people, and families’ services.**Humankind is an equal opportunities employer**
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide develo

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