IT Apprenticeship

Are you passionate about pursuing a career in Information Technology? We currently seeking dedicated individuals in the Sheffield area who are eager to initiate their IT careers.

In this role, you will work closely with a 2nd line support engineer, providing invaluable IT support to customers and clients. Your responsibilities will include troubleshooting IT issues and ensuring timely resolution within established policies and service-level agreements.

Additionally, you will gain hands-on experience in installing, configuring, and upgrading hardware and operating systems. As a vital member of the team, you will log cases on tickets and maintain clear communication with customers through various channels. In return for your dedication, you will have access to incredible benefits such as 22 days of annual leave plus bank holidays, Perkbox benefits, exciting team social events, and promising progression opportunities upon completion of the apprenticeship.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Provide IT Support to customers and clients under the guidance of a 2nd line support engineer
- Troubleshoot IT issues and ensure they are resolved following policies and service level agreements
- Install, configure, and upgrade hardware as well as operating systems
- Support with password resets
- Configure hardware firewalls, routers, SOGO devices, and switches

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday 8:30 AM - 5:30 PM
- £12,400 Per annum
- 22 Days Annual Leave plus + Bank Holidays
- Perkbox benefits
- Team social events
- Progression opportunities after completion of the apprenticeship

**Desired Qualities, Skills and Knowledge**:

- Deeply enthusiastic about IT - Knowledge of hardware and software
- Strong Communication skills
- Eager to learn
- Avid problem solver
- GCSE Grade 4 in Maths and 5 in English

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technican.

**Next Steps**:
**Eligibility Criteria**:

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**Vacancy Information**: Location
- Sheffield

Postcode
- S60 1DX

Programme
- ICT Support Technician - Level 3

Salary
- £12,400.00

Reference
- J-010162