Neighbourhood Officer

My client, a leading housing provider across London and the South East, has a fantastic opportunity for a Neighbourhood Officer to join the team and take a leading role in providing housing and tenancy management to a mixed tenure patch covering the Maidstone and Ashford areas of Kent.

As a Neighbourhood Officer you will be responsible for engaging and developing relationships with the residents on your patch ensuring that a first class customer-centric service is delivered for all aspects of the tenancy experience.

Your main duties will include signing up new tenants and shared owners, minimising voids, initial investigation of ASB and other tenancy breaches including attendance at court, enforcement of arrears recovery policy and estate inspections. Applicants must have a strong background in housing management including ASB, estate services contract monitoring and an understanding of Landlord, Leasehold and Tenant legislation is essential for this post. Previous experience of shared ownership and establishing strong partnerships with managing agents is also desirable.

Applicants must be confident in a customer facing role and be able to forge strong working relationships with other departments and external bodies to ensure that a first class service is delivered at all times.

This is a hybrid role which will enable you to work remotely and visit your patch two days a week.

This is a initial three month contract with a view to extend a further three months. Applicants must have access to a vehicle.

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