![Housewares Sidmouth](https://media.trabajo.org/img/noimg.jpg)
Customer Colleague
1 month ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
**Responsibilities**:
- Provide accurate and timely information regarding products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Resolve customer complaints or issues in a professional and courteous manner
- Upsell products or services to increase sales revenue
- Maintain customer records and update relevant information in the database
- Collaborate with other departments to address customer needs effectively
- Follow company policies and procedures to ensure customer satisfaction
**Requirements**:
- Excellent phone etiquette and communication skills
- Strong time management and organizational abilities
- Basic math skills for processing payments and refunds
- Ability to effectively communicate complex information in a clear and concise manner
- Proven experience in providing exceptional customer service
- Ability to multitask and handle high-volume customer inquiries
- Proficient in using computer systems and other relevant tools
At our company, we value our employees' contributions and offer competitive compensation packages. Join our team of dedicated professionals who are passionate about delivering outstanding customer service.
**Job Types**: Part-time, Permanent
Pay: £8.60-£11.50 per hour
Expected hours: No less than 11 per week
Schedule:
- Day shift
- Every weekend
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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