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Guest Services Administrator

3 months ago

Manchester, United Kingdom ITV Coronation Street Experience Full time

**Join our team as a Guest Services Administrator for the Coronation Street Experience and Emmerdale Village Tours.**

Based in Media City Manchester, our guests can step onto the street and walk the cobbles at the Coronation Street Experience. This is more than just a tour, it’s an experience At our Emmerdale Village Tours our guests get to head to the Yorkshire Dales for an unforgettable experience taking them behind the scenes of Emmerdale. They get to walk in the footsteps of their favourite characters as they explore the beautiful countryside setting of their favourite soap.

We are currently looking for a Guest Services Administrator to join our team. This exciting role will provide the opportunity to work across our portfolio of ITV attractions such as the Coronation Street Experience and Emmerdale Village Tours.

You must be ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. You must have an eye for detail and be able to deliver the highest standard of guest service even through busy times

You will have proven experience in a customer service role and have worked with a CRM system in a previous role. Our attraction’s success revolves around our guests and they expect very high standards, so everything we do will be geared towards giving them an outstanding experience.

In return we will invest in your career. We offer:

- Free health cash plan
- Cash back on your medical costs
- Shopping discounts and much more

**Contract**: Part time hours available (3hrs per day Monday - Friday). Permanent Contract. Weekends & Bank Holidays included.

**Salary**: £10.52 per hour

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here’s what our current team think about working at the Coronation Street Experience and Emmerdale Village Tour (results from our October 2023 team survey): 93% are proud to work for their attraction

**Job Types**: Part-time, Permanent

**Salary**: £10.52 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Referral programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- This role is as part time permanent contract. (3 hours per day Monday - Friday) Weekends and Bank Holidays Included.

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 18/02/2024
Reference ID: Guest Service Administrator