Customer Relationship Coordinator

7 months ago


Stanley, United Kingdom Cawood Full time

Cawood is the largest independent provider of analytical laboratory testing and sampling services for the land-based industries in the UK. With 15 sites around the country specialising in different types of analysis, we are always looking for skilled and talented individuals to join our teams.
This is an exciting time to join Cawood. The business is growing and there are plenty of opportunities for people who want to work hard, have fun and be part of our success.
- Job Description:
Chemtech Environmental, part of the Cawood group, is one of the UK’s largest independent chemical analysis testing labs, specialising in analytical services for the Environmental, Contaminated Land and Waste sectors.

Based in County Durham, the laboratory offers a range of testing across soils and solid wastes, environmental waters and effluent for a range of purposes including Waste Classification, Disposal at Landfill (WAC), soil assessment, water quality and permitted discharge/monitoring.

Chemtech are looking for a Customer Relationship Coordinator to join their Sales Team on a full-time permanent basis.

The Role
- To develop trust relationships with top customers to ensure they don’t turn to the competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Be technically conversant with the analysis undertaken by Chemtech Environmental.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct testing and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Ensure a smooth transition/on-boarding for new customers.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Escalate customer grievances to the Commercial Director when a satisfactory solution cannot be provided in a timely manner thereby risking the relationship.
- Create and log Non confirming Work Records (NWRs) and communicating investigation results to customers.
- Generate responses to Customer Satisfaction Surveys and feed into the Trustpilot review generation activities.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Help the sales team to prepare, maintain and update customer quotations.
- Taking / making phone calls from / to customers and troubleshooting.
- Perform data entry duties including updating the CRM system.
- Maintain accurate records, including customer contact records.
- Ensure quotations and General Agreements are reviewed and renewed in a timely manner.
- Continuously improve performance through feedback in line with appraisals and individual development plans.

Work collaboratively with all departments within the business to build relationships across functions.

Skills, Qualifications and Experience.
- PC literacy including knowledge of Microsoft Office products.
- Able to identify needs and requirements to promote Chemtech solutions to meet customer needs.
- Ability to work independently using good judgement, and as a team player.
- Exceptional organisational skills with a high consideration to detail and accuracy.
- Excellent communication skills including written, verbal, listening, and customer service skills.
- Confident and proactive telephone manner.
- Resourceful, self-motivated with a strong work ethic.
- Adept at time management and able to work with deadlines.
- GCSE passes or equivalent in mathematics and English.


  • Shipping Coordinator

    1 month ago


    Stanley, United Kingdom Jackson Hogg Ltd Full time

    Job Opportunity: Shipping Coordinator Location: Stanley Industry: Chemicals Manufacturing Salary: Competitive We are recruiting for a Shipping Coordinator on behalf of a leading chemicals manufacturer in Stanley. This is a pivotal role focused on managing and optimising the company’s import and export operations across key global markets, ensuring...

  • Shipping Coordinator

    2 months ago


    Stanley, United Kingdom CV-Library Full time

    Job Opportunity: Shipping Coordinator Location: Stanley Industry: Chemicals Manufacturing Salary: Competitive We are recruiting for a Shipping Coordinator on behalf of a leading chemicals manufacturer in Stanley. This is a pivotal role focused on managing and optimising the company’s import and export operations across key global markets, ensuring...


  • Stanley, Durham, United Kingdom Jackson Hogg Ltd Full time

    About the RoleWe are currently seeking an experienced International Trade Coordinator to join our team at Jackson Hogg Ltd. As a key member of our organization, you will be responsible for coordinating our import and export operations across global markets.Key Responsibilities- Oversee the import and export process, ensuring full compliance with...


  • Stanley, United Kingdom Etheridge Windows & Construction Full time

    We are looking for a customer service professional with experience of supplying goods and services to the construction industry. As part of our office based team you will look after our customers and coordinate our service delivery. Applicants must have a positive working attitude, be competent in using Microsoft software and be able to process data quickly...

  • Events Coordinator

    9 months ago


    Stanley, Durham, United Kingdom beBee Professionals Full time

    Responsibilities: - Plan, coordinate, and execute corporate events, conferences, weddings, or other special occasions from conception to completion. - Manage event budgets, timelines, and logistics, including venue selection, vendor negotiation, and on-site coordination. - Collaborate with clients to understand their event objectives, vision, and...


  • Stanley, Durham, United Kingdom Leidos Full time

    Job OverviewWe are seeking an experienced Automotive Project Coordinator to join our team in managing automation projects within the automotive sector.The ideal candidate will have a proven track record in delivering projects, with excellent communication and problem-solving skills.The salary for this role is £50,000-£65,000 per annum, depending on...


  • Stanley, Durham, United Kingdom Ernest Gordon Recruitment Careers Full time

    Job Description:">We are seeking an experienced Senior Import/Export Coordinator to join our team at Ernest Gordon Recruitment Careers. As a key member of our supply chain team, you will be responsible for coordinating import and export operations, managing customs clearance documentation, and liaising with suppliers and internal...


  • Stanley, United Kingdom CV-Library Full time

    Senior Import/Export Coordinator £35,000-£40,000 + Mon-Fri + Day Shift + Private Healthcare + Pension Stanley (Commutable from Newcastle-upon-Tyne, Sunderland) Are you a Senior Import/Export Coordinator or similar, looking to step up into a varied role within a growing family-business who will provide you with a stable position, potential for...


  • Stanley, Durham, United Kingdom Ernest Gordon Recruitment Full time

    Job Summary: We are seeking an experienced Senior Import/Export Coordinator to join our growing family-business in Stanley. As a key member of our team, you will oversee the supply chain operations, including import and export coordination, customs clearance, and liaising with suppliers.Salary and Benefits: £35,000-£40,000 per annum, plus private...


  • Stanley, Durham, United Kingdom Ernest Gordon Recruitment Full time

    Role OverviewErnest Gordon Recruitment is seeking a highly organized Coordinated Logistics Expert to manage the import and export process. This exciting opportunity offers a competitive salary of up to £40,000 per annum, plus benefits.As part of our team, you will be responsible for:Coordinating the import and export processManaging shipping and...


  • Stanley, Durham, United Kingdom Baltic Recruitment Services Ltd Full time

    Marketing and Sales CoordinatorBaltic Recruitment Services Ltd is seeking a highly organized and motivated Marketing and Sales Coordinator to join their team. This is an exciting opportunity for someone who is passionate about sales and marketing to utilize their skills and experience to drive business growth.The successful candidate will have a proven track...


  • Stanley, Durham, United Kingdom beBee Professionals Full time

    Responsibilities: - Provide exceptional customer service and support to resolve inquiries, complaints, and issues via phone, email, or chat. - Assist customers with product information, orders, billing, and account management. - Listen actively to customers' concerns and empathize with their needs, providing effective solutions and guidance. - Document...


  • Stanley, United Kingdom Ernest Gordon Recruitment Full time

    About the CompanyA well-established manufacturing business is seeking a Senior Import/Export Coordinator to join their team. This is an excellent opportunity to step up into a management role within a growing family-business that offers great company benefits and the potential for progression. The successful candidate will be responsible for coordinating...


  • Stanley, Durham, United Kingdom Ernest Gordon Recruitment Full time

    **Job Overview:**Ernest Gordon Recruitment is seeking an experienced International Supply Chain Coordinator to join our team in Stanley.This is an exciting opportunity for someone who wants to make a real impact in a dynamic industry.As an International Supply Chain Coordinator, you will play a key role in ensuring smooth operations across all supply chain...


  • Stanley, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg Ltd is a market-leading company in the chemicals manufacturing sector, and we are now recruiting for a Global Trade Coordinator to join our team.In this role, you will be responsible for ensuring adherence to UK and international trade laws, including Incoterms, tariffs, and customs declarations. You will also maintain up-to-date knowledge of...


  • Stanley, United Kingdom Beamish Hall Full time

    We have an exciting new position available within our expanding team for an Events and Wedding Coordinator. We are looking for a friendly and motivated individual who is passionate about delivering excellent customer service with an eye for attention to detail. You will be liaising with our clients and partners to deliver events that exceed our guests...


  • Stanley, United Kingdom Ernest Gordon Recruitment Full time

    Salary: £35,000-£40,000 per annumJob Description: Import/Export coordination and customs clearanceLiaising with suppliers and other stakeholdersOversee warehouse operationsBenefits:We offer a competitive salary, private healthcare, pension, and a stable position with potential for future progression within our friendly, tight-knit family...


  • Stanley, Durham, United Kingdom Pin Point Recruitment Full time

    Finance AssistantWe are seeking a skilled professional to provide financial support as a Finance Assistant. This role is responsible for various tasks including bank reconciliations, producing margin reports, managing debtor cash collection and maintaining customer relationships. As a Finance Assistant, you will be responsible for accurate financial records,...


  • Stanley, United Kingdom Ernest Gordon Recruitment Full time

    Key Responsibilities- Coordinate import and export operations, ensuring compliance with customs regulations- Liaise with suppliers and internal teams to resolve any operational issues- Oversee warehouse operations, including inventory management and stock controlAbout UsErnest Gordon Recruitment Limited acts as an employment agency for permanent recruitment...


  • Stanley, United Kingdom Timba Floors & Boards Full time

    Overview: Join Timba Floors & Boards as a Sales & Customer Service Representative at our UK Head Office in Stanley, County Durham. We are a fast-growing wholesale business specializing in supplying trade businesses with a diverse range of floors and accessories. We are seeking a dynamic individual with a passion for customer service and sales to join our...