Complex Casework Specialist

1 month ago

London, United Kingdom Reed Talent Solutions Full time

**About the job**

This role is accountable for providing values driven support to our managers on complex individual employee relations issues by acting as a key partner in driving solutions that contribute to delivering business performance and a positive work environmentfor our people.

This role is accountable for ensuring that our people policies are fairly applied across the GLA and within employment law. They play a key role in delivering business performance and creating better employee experiences and increasing the efficiency ofour policies, procedures and processes.

**Key responsibilities**
- Support the Employee Relations Lead to develop and implement the GLA Employee Relations Strategy. Ensuring the GLA continuously seeks to make relationships with individuals and collectively with Unions and Staff Networks, more effective.
- Support our line mangers by providing timely and values driven specialist advice on high risk/complex individual ER issues (tier 3) and seek to recommend, where possible, informal solutions in the first instance and contribute to creating a positive workenvironment for our people.
- Monitor, support and coach the Casework Advisers, in relation to their casework (tier 2), ensuring they take a holistic approach to employee matters whilst ensuring impartiality and maintaining organisational reputation.
- Maintain and develop the relationship with the HR helpdesk (shared service), agree communication and sharing of casework insights from tier 1 (in conjunction with the Shared Service Client Relationship Manager).
- Responsible for having oversight of all employee relations casework across the GLA which includes developing and maintaining a case management system and ensuring high quality and regular ER reporting and management information is provided to key internalstakeholders.
- Establish strong working relationships with other roles and teams in the GLA People function to develop an understanding of the business priorities and highlight possible risks and opportunities.

**Skills, knowledge, and experience**
- CIPD qualified or equivalent experience
- Experience of working in the people management function of a large and complex organisation
- Ability to provide credible professional advice, challenge and innovative solutions to the most senior stakeholders in an organisation
- Experience of managing high risk, high profile and complex employee relations cases
- Ability to present technical / complex people information (orally and in writing) clearly and concisely to non-technical senior stakeholders
- Line management experience

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