Management Information Specialist

3 months ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary
- ** £30,000**
- Location
- ** Glasgow Head Office**
- Shift Pattern
- ** Days**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 21 days_
- at 23:59 BST_
- . _

**The Vacancy**

**Management Information Specialist**

37.5 hours per week

**Job Purpose**:
This role is required to support a complex business with their reporting requirements. This role is customer facing and the successful applicant will have demonstrated the ability to communicate effectively to all internal and external stakeholders.

This role should support business hours (Monday to Friday 09:00-17:00). Our business operates 24 hours a day, 7 days a week, therefore flexibility on working hours would be expected based on the needs of the business.

The successful applicant may also be required to travel occasionally for meetings with the customers representatives within the UK.

**Key Accountabilities**:

- Analyse and interpret complex data
- Use a wide range of data sources and powerful analytics tools to provide insight that supports better decision making
- Present complex data effectively through data visualisation techniques
- Communicate insights in a customer focussed environment
- Help core customers access and analyse our many data sets
- Compile and present important statistics to a wide audience, including internal and external stakeholders and potential new customers.

**Knowledge, Skills and Behaviours**:

- Must be able to use Microsoft packages at an advanced level
- Must have experience in running and building reports, experience with PowerBI and SQL reporting would be advantageous
- Must have an excellent telephone manner
- Good understanding of computer systems and mobile devices
- Customer-focused at all times
- Ability to work without supervision and use initiative to resolve issues
- Strong verbal and written communication skills
- Attention to detail to ensure that our customers receive the best service possible
- Excellent planning and organising

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

**About City**

**Our Benefits**

**Pension Scheme**

**Retail Discounts**

**Cycle to Work Scheme

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