**PMO Coordinator**
**Hook - hybrid (occasional travel to other Serco offices)**
**Full Time, Permanent**
**Up to £35,000 per annum (dependant on experience)**

Here at Serco, we are seeking a PMO Coordinator to support the PMO team to provide expert PMO support to SBS Service lines: tracking status of project deliverables and milestones; supporting the adoption of the project lifecycle and deliverables; project level risk and issue coordination; monitoring the status of projects transitioning into normal service; coordination of the regular project level reporting cycles; co-ordination of project Governance arrangements, Post project Reviews and project level workshops. You will be part of a growing team that supports a variety of projects and programmes across Serco Business Services and will have the opportunity to work across a variety of different Project and PMO tasks, senior stakeholders and business critical activities.

**As part of this you will**:

- Implement governance standards across the Service lines PMO, including tracking, monitoring and updating the status of project deliverables
- Manage project level Lessons Learned repository; attend project Review meetings to identify key areas of improvement to be captured into the Lessons Learnt repository
- Carry out assurance review processes as required
- Liaise with staff in other PMOs so that standards are implemented consistently across Serco
- Organise workshops to identify areas of improvement for projects, documenting recommendations and presenting them to the PMO Lead
- Build up a repository of project templates both technical and management to support the project Managers - use examples from current and past projects to identify best practice
- Continue to evolve the processes and templates throughout the project lifecycle
- Implement project standards across all projects in the portfolio
- Update and administer the project plan as required using reports from Project Managers
- Manage communications from the PMO mailbox including regular reporting cycle requests
- Prepare consolidated material from project reports for monthly review
- Complete and distribute monthly portfolio level reports
- Support implementation of the quality strategy, including any processes and templates, across all projects
- Implement the change control process across all projects and portfolios.
- Provide effective management support to project teams
- Co-ordinate the publication, review, and sign-off project Management deliverables
- Ensure project plans are created and maintained, deliverables tracked against time and cost, and resource utilisation is monitored
- Monitor and report on progress of the project to the Project Board and all stakeholders
- Co-ordinate quality activities to meet quality objectives. Manage project risks, issues and change control, and communicate the impact to the project
- Monitor projects against time, budget and quality standards
- Conduct or contribute to post implementation reviews and identify any lessons learned Feeding carry-forward items back into the workstream, work package and project plan

**What you will need to do the role**:

- At least 2 years’ experience of working within a Project/PMO environment
- Experience of programme, project and workstream co-ordination/administration
- Exposure to the end-to-end project lifecycle
- Experience of working within a structured project and delivery management framework
- Knowledge of project management tools and techniques, specifically Prince 2, P3O and MSP.
- Knowledge and experience of Microsoft packages for supporting delivery management, including Project Online, Project, PowerPoint, Word and Excel
- Strong communications skills, both written and verbal
- Understanding of the importance for detail and organisation with an analytical approach to managing data/information on projects
- Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness
- Very good prioritisation skills to balance key priorities
- A strong customer centric approach
- Is courageous and decisive, prioritises effectively, maintains a clear focus and sees action through to delivery
- Is energetic, determined, positive, goal focussed and consistent - even under pressure
- Builds trust and demonstrates integrity in all circumstances

**Why Serco**:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

**What we offer**:

- Flexible working considered
- Pension - 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assista