Group Receptionist

**Job Summary**

This lovely care group is seeking a Group Receptionist to play a crucial role in ensuring the smooth operation of their homes. You will serve as the first point of contact for residents, visitors, and staff, providing exceptional customer service and administrative support. This role requires flexibility as you will be working a minimum of one day a week in each home to provide business administrator support and cover for annual leave and sickness, normal office hours, Monday to Friday, 09:00-17:00. All the homes are in North London.

**Main Responsibilities**

1. Presenting a professional image of the home, acting as the first point of contact for any person.

2. Work closely with the Home Manager and Business Administrator in the general day-to-day administration of the home.

3. In the absence of the Business Administrator, shall maintain IT systems such as Tensor, CRM, CMS, SAS, MS Office, Cascade HR.

4. To be aware of the residents’ admissions and enquiries process, so that in the absence of the Business Administrator can continue to manage the process professionally and proficiently, alongside the management team in the home.

5. Provide in-home support for HR administration and recruitment.

6. Assist the finance team in financial administration of the home.

7. Maintain standards of practise to meet CQC requirements and legislative directives.

**Requirements**:
Education

GCSEs or Equivalent in English and Maths.

Experience

Experience of working in a reception or administration role in either a health related sector or commercial organisation.

Experience of working in a team.

Excellent numeracy skills essential.

Knowledge of setting up, monitoring and maintaining effective administration systems.

Strong IT skills including ideally use of database software (preferably HR database and Time and Attendance systems) and Microsoft Office (Outlook, Word, PowerPoint and Excel) - intermediate level.

Ability to communicate sensitively and clearly to the home manager, residents, their relatives, head office teams, management and medical professionals, verbally and in writing.

Excellent approach to customer service. Person centred care and kindness to residents will be a core value.

Pro-active and organised approach, with the ability to plan, manage and prioritise own workload with minimum supervision. Able to work under pressure

Able to work both independently and within a collaborative team environment.

Presents a positive and professional image when working with residents, staff, relatives and external professionals.

Ability to work accurately with attention to detail.

Demonstrates high level of motivation and initiative.

Open communication style, with ability to give and receive feedback, and share learning regularly and in supervisions and appraisals.

Strong at working collaboratively and in teams.

INDNIC

**Salary**: £13.50 per hour

Expected hours: 35 per week

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative experience: 2 years (required)
- Medical or Care Home Reception: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person