Team Leader Reception

4 weeks ago

Pontefract, United Kingdom NORTHGATE SURGERY Full time

**Job Title**: Reception Team Leader Responsible to: Practice Manager and Deputy Practice Manager Responsible for: Receptionist(s) Job Purpose: The supervision and efficiency of the reception teaM/Function. Greeting patients and visitors in an efficient and courteous manner. Providing an effective and polite telephone enquiry service Proactively communicating information between relevant patients, doctors, and other healthcare professionals. Duties and Responsibilities Management Duties 1 Supporting the Reception supervisor with the supervision of the reception team and function as a whole 2 Training of new reception team members in line with departmental/Practice policies and procedures, ensuring ongoing reviews are conducted 3 Ensuring the planning and implementation of the departmental staff rota and ensuring that there is always sufficient cover.

4 Attend Practice meetings where required communicate department holidays to ensure Practice cover 5 Sorting and routing of external mail 6 Communicating and ensuring that new procedures are implemented by every member of the team 7 Handling complaints by patients when appropriate 8 Run monthly meetings alongside the Reception Supervisor with the reception team to keep them updated with all changes within the Practice 9 Ensuring that appointments are given out in the most effective way to ensure GPs and Nurses time is not wasted with inappropriate consultations Telephone Duties 10 Making appointments 11 Taking requests for prescriptions 12 Giving out results 13 Ambulance transport bookings 14 Home visit requests 15 Deal with general enquiries and complaints 16 Contacting other providers 17 Dealing with online consultation service requests via Patchs Reception Duties 18 Register new patients and temporary residents 19 Greet and direct patients and visitors 20 Making appointments 21 Handing out prescriptions 22 Ensure outstanding queries are explained and handed over to next shift, as necessary 23 Respond to needs of doctors and nurses during surgery 24 Collect payments from patients for non-NHS services 25 Deal with general enquiries and complaints Filing 26 Pulling Lloyd George envelopes when requested by doctors General 27 Input and extract information from Practice computer system 28 Observe health and safety guidelines at all times 29 Any other reasonable duties as necessary

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