Reservations Agent

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

**About The Role**

**Responsibilities of the role**:

- Assist guests in making room reservations, checking availability, and securing bookings using the hotel's reservation system.
- Offer additional services or room upgrades to guests during the reservation process to enhance their experience and increase revenue.
- Handle reservation changes, cancellations, and modifications based on guest requests or changes in availability.
- Coordinate and manage group bookings and special event reservations, ensuring all group requirements are met.
- Process guest payments for room reservations, ensuring accuracy and adherence to the hotel's payment policies.
- Build positive relationships with guests, providing exceptional customer service and addressing any concerns or issues related to their reservations.
Monitor and manage room inventory to ensure the hotel's availability and avoid overbooking.
- Collaborate with other hotel departments, such as housekeeping and front office, to ensure a smooth check-in process for arriving guests.
- Maintain accurate and organized records of reservations, guest information, and payment details.
- Work towards achieving sales targets and revenue goals set by the hotel management.

**Requirements for the role**:

- Strong customer service and communication skills to interact with guests professionally and assist them with their reservations.
- Meticulous attention to detail to accurately handle guest information, reservation dates, and payment processing.
- The ability to upsell and promote additional services to guests, maximizing revenue opportunities.
- The capability to handle multiple inquiries and reservations simultaneously, prioritizing tasks effectively.
- Strong problem-solving skills to address reservation changes, cancellations, and guest inquiries.
- Willingness to work collaboratively with other hotel staff to ensure guest satisfaction and smooth operations.
- Effective time management skills to respond to inquiries promptly and manage reservations efficiently.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as the position may require.

**Required Criteria**

**Skills Needed**

**About The Company**

**Plan your Perfect Stay with us**

You might be looking for something nearby or hoping to head into Dublin for the day - whichever you prefer, check out some of the below recommended attractions.

**Company Culture**

128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.

**Company Benefits**

**JOIN OUR TEAM**:
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do.
- Benefits of Working With Us_
- Uniform/PPE
- Free Meal on duty
- Staff car parking
- Complimentary Leisure Club membership
- On the job training
- Employee Awards Scheme
- Employee Assistance Programme
- Staff Discounts/Incentives
- Life Assurance

There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.

Employee discounts, Free parking, Life insurance, Free meals during shifts, Employee Recognition Scheme

**Salary**

Not disclosed