New Client Team Litigation Assistant
5 months ago
Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
We are currently ranked 93 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.
**Role**
Due to continuous expansion and onward progression, we are looking for Customer Service Representatives to be the first point of contact in our client’s journey with Express. Therefore, we are looking for customer service advisors, who can genuinely connect with our clients, build rapport and are able to take detailed information and provide a service with confidence while getting things done in a busy, fast paced environment.
You will start in a role where you can get to grips with the type of work that we do, build confidence in our systems and chase through vital leads, obtaining key information from our clients and providing them with feedback about their case. From there you will continue to build your knowledge base around our products and ultimately move forwards to deal with a wide range of enquiries from our new and existing clients and will have the opportunity to earn generous, uncapped commission when working towards targets.
**About You**
- Are you a customer service superstar and excel at giving a first-class service?
- Do you have a background in either retail, call centres, hospitality, financial services or claims management?
- Are you happy to assist clients on either the telephone or face to face, discussing their injuries and obtaining details about their accident?
- Do you enjoy building strong relationships whilst also being able to objection handle?
- Are you super organised and able to handle multiple enquiries at a time?
- Do you genuinely want to help and support people?
**Salary, Hours & Benefits**
- Competitive Remuneration salary of £11.20 per hour
- 3/2 alternate working from home pattern after probation has been successfully completed
- 23 working days holiday (pro rata if working reduced hours), plus an extra day’s holiday for your birthday (after 2 years’ service)
- Time in lieu for any bank holidays worked.
- Lots of other benefits like holiday buyback, death in service, free fruit, Employee Assistant Programme, paid for social events, sports teams and annual flu jabs.
**Working Days**
**Our Standard Working Hours & Shift Pattern is as below**
Early Shift: 08.30 - 17.00
Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)
Saturday - Sunday: 10.00 - 18.00
Bank Holidays (if applicable): 10.00 - 18.00
Once out of the training period you would work 1 in 3 weekends with a day off in the week.
There will be an initial paid training period and we are open to applicants who wish to discuss an alternative working pattern from the standard set out above
**Recruitment Process
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