Customer Envoy

**Job Purpose**

Customer Envoy you will be responsible for the successful delivery of a replenishment schedule of Vendor Managed Inventory (VMI) solutions, routine delivery of parcels and collection of returns as well as and VMI repairs/maintenance as required.

**Key Accountabilities**
- Successful completion of all scheduled VMI solutions replenishment
- Co-ordinating scheduled customer supply visits
- Adherence to Company and Customer site health & safety standards and specific site requirements
- Communicating customer vending anomalies to the relevant department for action
- Documenting ad-hoc order requirements during replenishment visits and submit to branch
- Conduct basic VMI repairs/maintenance as required, and report more complex issues to vending support team
- Completing basic database changes as required
- Completing product code changes as requested by customer/management team
- Responding to all customers queries and going above and beyond to exceed customer expectations
- Gathering feedback on services and resolving or escalating customer complaints to Branch Manager or Account Managers.
- Loading, unloading, preparing, inspecting, and operating a Company delivery vehicle.
- Parcel deliveries and returns within a specific geographical area of responsibility
- Obtaining proof of delivery where required
- Support the branch warehouse team including periodic stocktakes

**Key Skills and Behaviours**
- Full Clean Driving Licence
- Good local geographical knowledge
- Route planning skills
- Good IT skills for all aspects of VMI products systems and services
- Proactive attitude with good problem-solving skills
- Excellent verbal communication and listening skills
- Able to prioritise and work well under pressure to meet strict deadlines
- Able to identify opportunities for further business development

**Professional Qualifications**
- Full UK Driving License

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking

Work Location: In person

Reference ID: Jaymac