Atlassian Administrator

**Atlassian Administrator**

Location: Hatfield, Hertfordshire

**About Us**

**About the Role**

We are looking for an Operational tooling expert with extensive experience working with commercial ITSM and Operational support tooling to enable learning and knowledge transfer.You will need to be highly proficient with Jira as a service management tool and able to challenge process and methodologies. This is a fantastic opportunity to work within an expanding international company that is at the cutting edge of technology.
- Work with internal and external stakeholders to influence, shape and implement strategic direction for the Operational tooling in use.
- Manage, recommend and deploy appropriate ITSM solutions using relevant products to meet stakeholder requirements.
- Manage, recommend and deploy appropriate knowledge management solutions using relevant products to meet stakeholder requirements.
- Design and implement a process to ensure that an accurate and up-to-date Service catalogue and knowledge base is readily available within existing tooling.
- Designing and running an Administration function to manage changes to existing tooling.
- Work with the Operations Centre teams to provide an onboarding service and framework.
- Drive data design improvements to facilitate appropriate reporting to meet stakeholder requirements.
- Design and implement tooling integrations and resolve any technical issues experienced within the ITSM, knowledge base and tooling suites.
- Planning and effective delivery of project/continuous improvement initiatives.
- Provide support and training to Client Services to support the roll-out of new ITSM, Knowledge Base and Tooling features and developments.

**About you**
- Previous and demonstrable knowledge in building API integrations, and Jira Service Management ( Cloud ) & Confluence ( Cloud ) maintaining Operational services ITSM and Knowledge Management environment
- Experience in design, building and upkeep of a Service Catalogue
- Expertise in analysing and troubleshooting large-scale distributed systems and the associated support tooling and dashboarding.
- Strong stakeholder management skills working with both internal and external partners with the ability to influence shape and implement strategic direction for operational tooling in use
- design and implementation, providing effective delivery of projects and continuous improvement initiatives
- experience of providing support and training to support the roll-out of new ITSM, Knowledge Base and Tooling features and developments
- Knowledge of any of the following Pagerduty, Slack, New Relic, Grafana,Tableau & Git
- Ability to understand, explain and enhance internal tooling processes.
- Accountability and ownership, prioritising own workload.
- Ability to work under pressure, flexible, positive and focused during times of change.

**What do I get in return**

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We can offer technically stretching work, a competitive salary and;

**We’re in it together, we are proud of what we do, we can be even better