Trainee Contracts Coordinator

5 months ago


Eastbourne, United Kingdom Firetrace Ductwork Ltd Full time

**Trainee Contracts Coordinator**

Airtrace® have a great opportunity for a **Full-Time Trainee Contracts Coordinator** to join our successful, fast-paced team. We are looking for a hardworking and reliable individual, earger to learn. No previous experience is needed, in-house on the job training is provided.

Airtrace® Sheet Metal are one of the UK’s largest manufacturer of supply-only sheet metal ductwork. From our substantial manufacturing plant in East Sussex, we supply ductwork to contractors needing high-quality ductwork at a competitive price, with a fast turnaround. We specialise in the fabrication of sheet metal and ductwork for the Heating, Ventilation and Air Conditioning industry.

Airtrace® are committed to their employees and customers by providing Safety, Quality and Teamwork throughout our workshop and production.

**Working hours**:
Monday - Friday 8.30 am to 5.30 pm

Plus 1 in 4 Saturdays 8.30am to 2.30pm

**Responsibilities**:

- Be responsible for liaising with the client and dealing with queries, quickly and efficiently
- Quoting and issuing ductwork as per clients requirements
- Respond to and follow up sales enquiries using appropriate methods
- Answering and dealing with customer telephone queries
- Log information on calls received, where required and maintain detailed and accurate records.
- Establish and maintain appropriate systems for the necessary aspects of operational management and development e.g Client Database
- Monitor, measure and report on operational issues and achievements within agreed formats and timescales e.g Customer Feedback
- Assist with pricing and margins according to agreed aims
- Establish and maintain effective working relationships with co-workers, supervisors and the general public
- Any other general admin duties deemed necessary.
- Health and safety adherence

**Requirements**:

- Eager to learn and progress
- Good Time Management
- Attention to detail
- Strong communication skills
- The ability to multitask and be organised
- Flexible and able to prioritise a changing to do list
- Proficient in using a computer (especially using MS Office - INC. Word, Excel and Access)
- Customer service skills
- Good numeracy skills.
- GCSE (or equivalent) in maths preferred but not essential.

**Company Benefits**:

- Potential monthly bonus
- On the job training
- External Training - First Aid & Mental Health First Aid
- Eye test vouchers
- Health Surveillance
- Onsight First aided and MHFA
- Annual Staff Awards
- Generous annual leave allowance
- Pension Scheme (after a qualifying period)
- Confidential Counselling
- Bike Racks
- Inhouse Canteen (subsidised)
- Complimentary tea & coffee
- Social events

**Job Types**: Full-time, Permanent

Starting Salary: £8.60 - £11.44 (minimum wage for your age)

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 40 - 46 per week

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

**Experience**:

- Office: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Trainee Contracts Coordinator



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